Terms & Conditions

These Terms & Conditions govern the general use of the official Kayalar Jewellery website at kayalarkuyumculuk.com, including browsing our jewellery collections, accessing website features and using the services made available through our online store.

By accessing our website, visitors are encouraged to review these Terms & Conditions and the relevant policies associated with the services they use. Separate agreements and notices may apply to customer account registration, product purchases, payment processing, personal data protection, shipping, returns and other specific transactions.

Kayalar Jewellery operates from Türkiye and may provide online shopping services to customers in selected international destinations. Where mandatory consumer protection, privacy or other legal requirements apply to a particular transaction, those requirements take precedence over any conflicting provision of these Terms & Conditions.

1. General Provisions

The Kayalar Jewellery website is provided to allow visitors to explore our jewellery collections, review product information, place eligible orders, manage customer accounts and access information about our brand and services.

Users are expected to access and use the website lawfully, responsibly and in a manner that respects the rights of Kayalar Jewellery, other customers and third parties.

These Terms & Conditions relate primarily to the general use of the website. They do not replace the specific contractual terms and mandatory information applicable to individual jewellery purchases.

The availability of particular products, payment methods, delivery services and website features may depend on the customer's location, the selected product and the operational services supported by our online store.

2. Acceptable Use of the Website

The website, its content and its technical services may be used only for lawful purposes and in accordance with applicable legislation.

Users must not engage in activities that compromise website security, interfere with its operation or unlawfully affect the rights of other individuals or organisations.

Prohibited activities include:

• Attempting to damage, disrupt or interfere with the website's technical infrastructure.
• Attempting to gain unauthorised access to accounts, databases, systems or restricted areas.
• Circumventing security controls or attempting to exploit technical vulnerabilities.
• Using automated requests, bots or similar tools in a manner that damages, overloads or unlawfully interferes with the website.
• Introducing malicious software, viruses or other harmful technical components.
• Accessing or using another person's account or personal information without proper authorisation.
• Unlawfully copying, reproducing, distributing or commercially exploiting protected website content.
• Providing fraudulent, materially inaccurate or misleading information during website transactions.

Where reasonably necessary, Kayalar Jewellery may take proportionate measures to protect its website, customers and systems against suspected unlawful activity or material security risks.

Such measures will be considered in accordance with applicable legal requirements and must not unlawfully restrict existing contractual or consumer rights.

3. Product Information & Images

Kayalar Jewellery aims to provide clear, accurate and reasonably up-to-date information about the products displayed on its website.

Product information may include descriptions, photographs, prices, available options, gold purity, approximate weight, dimensions, gemstone characteristics and other relevant specifications.

Product photographs are intended to represent our jewellery as accurately as reasonably possible. However, colours and visual details may appear slightly different depending on screen settings, lighting conditions, photography and the display characteristics of individual devices.

Certain jewellery products may also display minor variations due to craftsmanship, manufacturing methods, natural gemstone characteristics, product weight tolerances or the individual characteristics of the materials used.

Customers are encouraged to review product descriptions, measurements, sizing information and other relevant details carefully before placing an order.

Any permitted variations do not remove the customer's statutory rights where a product is defective, incorrectly described or otherwise fails to conform to the applicable sales contract.

4. Product Prices & Currency Information

The prices of gold and jewellery products may be affected by precious metal markets, foreign exchange rates, gemstone characteristics, product weight, craftsmanship and other commercial factors.

For this reason, prices displayed on the website may change over time.

Kayalar Jewellery may update prices for future purchases to reflect relevant market or operational conditions. However, changes to displayed prices do not automatically authorise changes to the price of an already concluded sales contract.

The applicable price, transaction currency and charges payable to Kayalar Jewellery are determined through the relevant checkout process and the terms legally agreed for the purchase.

For international customers, currency conversion rates or foreign transaction charges may be applied independently by the customer's bank or payment service provider.

International purchases may also involve shipping charges, customs duties, import taxes or other destination-specific fees. The relevant information and allocation of such costs must be communicated as required by applicable law before the purchase is completed.

Where an obvious technical, calculation or data transmission error affects a displayed price, the circumstances will be reviewed and the customer contacted where appropriate.

Any correction, cancellation or other resolution must comply with applicable contractual obligations and mandatory consumer protection legislation.

5. Product Availability & Stock Information

Kayalar Jewellery aims to maintain accurate product availability information across its website and relevant sales operations.

However, temporary discrepancies may arise due to stock updates, technical synchronisation issues, simultaneous orders or other operational circumstances.

If an ordered product is unavailable or cannot be supplied as agreed, the customer will be informed and the situation addressed in accordance with the applicable sales contract and mandatory consumer protection requirements.

Any cancellation, alternative product proposal or refund arising from an availability issue must comply with the rights and obligations applicable to the transaction.

Customers are not required to accept an alternative product where doing so would conflict with their statutory rights or the terms of the original purchase.

6. Orders & Purchasing Procedures

Customers should provide accurate and complete information when placing an order through the website, including the relevant contact, billing and delivery details.

Order processing may involve payment verification, product availability checks, confirmation of product specifications and other reasonable operational procedures.

The point at which an order becomes a binding sales contract is determined by the applicable checkout process, the terms presented to the customer and mandatory law.

Before placing an order, customers should be provided with the relevant product characteristics, total purchase price, available payment methods, shipping charges, delivery conditions and other mandatory pre-contractual information.

Customers should review their order details and correct any identified errors before confirming the purchase.

Detailed terms governing individual purchases are provided through the applicable Distance Sales Agreement, pre-contractual information and related sales policies.

For international orders, the availability of delivery services may depend on customs requirements, destination restrictions and the acceptance conditions of the relevant carrier.

7. Payment Methods & Security

The payment methods available through the Kayalar Jewellery website depend on the services supported by our payment infrastructure and the options displayed during checkout.

Eligible credit and debit card transactions may be processed through the relevant banks, card issuers and authorised payment service providers.

Depending on the transaction, additional authentication or verification may be required by the relevant financial institution.

Kayalar Jewellery does not offer instalment payment plans. Purchases made through the online store are payable as single, full-amount transactions using the available payment methods.

Where bank transfer payments are supported, customers should use only the verified account information provided through Kayalar Jewellery's official channels.

International bank transfers are available only where expressly confirmed by Kayalar Jewellery. Additional bank charges or currency conversion costs may apply according to the relevant financial institutions.

Customers should never share card PINs, banking passwords, one-time verification codes or other sensitive authentication information with unauthorised individuals.

Further information is available in our Payment & Delivery and Secure Shopping policies.

8. Shipping & Delivery

Order preparation and delivery arrangements depend on product availability, payment confirmation, selected jewellery specifications and any additional preparation requirements.

Items requiring resizing, engraving, personalisation or special production may require additional preparation time before dispatch.

Kayalar Jewellery offers free shipping for deliveries within Türkiye. This benefit applies exclusively to domestic delivery addresses.

International shipping is not free. Orders delivered outside Türkiye are subject to additional shipping charges based on the destination, product characteristics, shipment requirements and available courier services.

International delivery may be available to selected destinations, subject to relevant customs regulations, restrictions concerning precious metals and jewellery, and the operational conditions of suitable shipping providers.

Certain countries or couriers may restrict the transportation or importation of gold, gemstones or high-value jewellery.

Depending on the agreed delivery arrangements and applicable law, international orders may be subject to customs duties, import taxes or clearance charges. Relevant costs and responsibilities must be disclosed before the purchase is completed where required by law.

Delivery times may vary according to the destination, customs clearance procedures, courier operations, public holidays, weather conditions and other relevant circumstances.

Any legally required delivery deadlines and rights concerning delayed, damaged or missing goods remain unaffected.

Further information is provided in our Shipping & Delivery and Delivery Process policies.

9. Customer Accounts & Membership

Where account registration is available, customers may create a membership account to access the features supported by the website.

Membership services may include viewing previous orders, managing contact information, maintaining delivery details and accessing other account-related functionality.

Customers are encouraged to maintain accurate account information and protect their login credentials against unauthorised access.

Where guest checkout is supported, creating an account is not necessarily a condition of purchasing jewellery.

Detailed terms concerning account registration, membership responsibilities, account security and termination are provided in our Membership Agreement.

Acceptance of membership terms does not automatically constitute consent to receive marketing communications or permission for personal data processing activities that require a separate legal basis.

10. Intellectual Property Rights

The Kayalar Jewellery website contains trademarks, brand names, logos, jewellery designs, product photographs, written content, graphics, videos, page layouts, software components and other materials that may be protected by intellectual property legislation.

The relevant intellectual property rights belong to Kayalar Jewellery or their respective lawful owners.

Unless authorised by the relevant rights holder or permitted by applicable law, website materials must not be reproduced, distributed, modified, commercially exploited, republished or used on other platforms without appropriate permission.

Users may view website content for legitimate personal browsing and shopping purposes.

Nothing in these Terms & Conditions prevents uses of protected material that are expressly permitted by applicable intellectual property law.

11. Information Provided by Users

Users are expected to provide accurate, complete and reasonably up-to-date information when registering for an account, placing an order, submitting an enquiry or using other website services.

Personal, contact, identification, payment or delivery information belonging to another individual must not be used without appropriate authorisation.

Where incorrect information affects order processing, payment verification or delivery arrangements, the relevant circumstances may require clarification or correction.

Responsibility for consequences arising from fraudulent, intentionally misleading or unauthorised information will be assessed according to the circumstances and applicable law.

Nothing in this provision removes any responsibility that Kayalar Jewellery may have to process personal information lawfully, provide accurate order information or fulfil its own contractual obligations.

12. Personal Data & Privacy

Personal information collected or processed through the Kayalar Jewellery website is handled in accordance with applicable data protection legislation.

This includes Türkiye's Personal Data Protection Law No. 6698 (KVKK). Where the relevant legal conditions are satisfied, additional requirements under the European Union's General Data Protection Regulation (GDPR), applicable United Kingdom legislation or other international privacy frameworks may also apply.

Personal data may be processed for purposes such as account management, order fulfilment, payment administration, delivery arrangements, customer support, security and compliance with relevant legal obligations.

Further details concerning the relevant processing purposes, legal bases, categories of recipients, retention periods, international transfers and individual rights are provided in our Privacy Policy and applicable Personal Data Protection notices.

Using the website or accepting these Terms & Conditions does not automatically constitute consent to personal data processing activities that require separate, valid consent under applicable law.

13. Cookies & Similar Technologies

The Kayalar Jewellery website may use cookies and similar technologies to support essential website functions, maintain shopping sessions, remember preferences and understand website performance.

Depending on the website configuration, cookies may also be used in connection with analytical or marketing services.

Where optional cookies or other non-essential tracking technologies require consent under applicable legislation, they must be managed through an appropriate consent mechanism.

Users should be able to make the relevant choices about optional cookies and withdraw applicable consent through an appropriate method where required by law.

Further information concerning cookie categories, processing purposes, providers, retention periods and preference management is available in our Cookie Notice.

14. Third-Party Services & External Links

The website may contain links, integrations or technical components associated with third-party services, including banks, payment service providers, couriers, social media platforms and other external providers.

Third-party websites and services may operate under their own terms of use, privacy policies and security procedures.

Users are encouraged to review the relevant information before interacting with external websites or submitting personal information directly to a third-party provider.

Kayalar Jewellery does not necessarily control the content, operation or availability of independently managed third-party websites.

However, nothing in these Terms & Conditions excludes responsibilities that Kayalar Jewellery may have under applicable legislation for contracted service providers, payment processing, order fulfilment or other activities for which it remains legally responsible.

15. Website Security

Kayalar Jewellery recognises the importance of supporting a secure and reliable online shopping environment.

Appropriate technical and organisational measures are considered to help reduce risks associated with unauthorised access, system vulnerabilities, data loss, malicious software, fraudulent activity and other information security threats.

Users must not attempt to interfere with website security, compromise other accounts, access restricted systems without authorisation or engage in activities intended to damage website functionality.

Customers are encouraged to keep their devices and browsers reasonably up to date, use strong passwords and remain cautious when receiving unexpected payment requests or communications claiming to represent Kayalar Jewellery.

Although no internet-based system can be guaranteed to be entirely free from risk, security incidents and related obligations will be addressed in accordance with the relevant circumstances and applicable law.

16. Service Interruptions & Technical Issues

Access to the website or certain services may occasionally be interrupted due to technical maintenance, software updates, system failures, hosting problems, network disruptions, cybersecurity incidents or circumstances outside our reasonable control.

Where reasonably necessary, Kayalar Jewellery may temporarily restrict access to certain website features to carry out maintenance, improve security or address technical issues.

We aim to manage disruptions responsibly and restore affected services where reasonably possible.

Temporary website unavailability does not automatically remove existing contractual obligations, refund responsibilities or mandatory consumer rights relating to purchases already concluded.

Any consequences arising from service interruptions will be considered according to the circumstances and applicable legal requirements.

17. Limitations of Liability

Kayalar Jewellery aims to maintain accurate website information, appropriate security practices and reliable online services.

However, certain circumstances may arise from factors outside our reasonable control, including independent network failures, third-party service interruptions or unlawful activity by other persons.

Responsibility for any resulting loss, interruption or damage will be determined according to the relevant circumstances, applicable contractual obligations and mandatory legal requirements.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

In particular, these provisions do not remove the customer's mandatory rights concerning defective products, non-delivery, legally required refunds, unlawful processing of personal information or other matters protected by applicable legislation.

18. Events Beyond Reasonable Control

Certain exceptional events may affect the operation of our website or the performance of contractual obligations.

Depending on their nature and circumstances, such events may include natural disasters, fires, major public health emergencies, armed conflicts, serious civil disturbances, strikes, restrictions imposed by public authorities, substantial communication failures, widespread power outages or significant cybersecurity incidents.

An event will be treated as beyond reasonable control only to the extent that the relevant legal and contractual requirements are satisfied.

Where such an event affects an order or service, the parties' rights and obligations will be assessed according to applicable law, including any requirements concerning notification, reasonable mitigation, delivery, cancellation and reimbursement.

These circumstances do not automatically permit Kayalar Jewellery to retain payments for goods that cannot lawfully be supplied or to disregard mandatory consumer protection requirements.

19. Changes to These Terms & Conditions

Kayalar Jewellery may review and update these Terms & Conditions to reflect changes in legislation, website functionality, security requirements, services or legitimate operational needs.

Updated terms may be published on the official website and will apply prospectively to the extent permitted by applicable law.

Where changes materially affect existing contractual rights or obligations, the relevant notice and consent requirements will be observed.

Publication of revised terms does not, by itself, authorise the retrospective modification of concluded sales contracts or the removal of statutory consumer rights.

Users are encouraged to review the current Terms & Conditions periodically. Where separate agreement to revised terms is legally required, an appropriate acceptance process must be used.

20. Consumer Rights & Legal Protection

Nothing in these Terms & Conditions shall be interpreted as removing, restricting or overriding mandatory consumer rights arising under Türkiye's Consumer Protection Law No. 6502 or other legislation applicable to the relevant transaction.

Rights concerning withdrawal, cancellation, returns, exchanges, defective or non-conforming products, payment and delivery are governed by the relevant sales documentation and applicable consumer protection laws.

For customers purchasing from other countries, additional mandatory protections may apply according to the destination, the circumstances of the sale and the relevant legal framework.

Where European Union, United Kingdom or other international consumer protection requirements apply, customers retain the benefit of statutory rights that cannot lawfully be excluded by contract.

These Terms & Conditions do not replace the Distance Sales Agreement, applicable pre-contractual information, Right of Withdrawal information or Cancellations, Returns & Exchanges Policy.

Customers are encouraged to review the relevant purchasing policies before placing an order, particularly where international delivery, precious metal pricing or personalised jewellery is involved.

21. Complaints & Dispute Resolution

Kayalar Jewellery aims to address customer enquiries, complaints and transaction-related concerns through clear communication and a professional approach to customer service.

Customers may contact us using the official communication channels provided below to raise questions concerning website use, purchases, payments, shipping, returns or other relevant matters.

Where a consumer dispute arises in Türkiye, the competent Consumer Arbitration Committees or Consumer Courts may have jurisdiction in accordance with the applicable monetary thresholds, procedural rules and legal requirements.

For international customers, the courts, dispute resolution procedures and consumer protection rules applicable to a particular transaction may depend on the relevant jurisdiction and the circumstances in which the contractual relationship was established.

Where mandatory law protects a consumer's right to bring proceedings before a competent court or rely on legal protections in their country of residence, those rights cannot be excluded merely through these Terms & Conditions.

The parties may seek an amicable resolution through direct communication where appropriate. This does not prevent customers from pursuing any remedy or dispute resolution procedure available to them under applicable law.

22. Application & Effect of These Terms

These Terms & Conditions are made available on the Kayalar Jewellery website to explain the general rules applicable to website access and use.

They apply to relevant website activities to the extent permitted by applicable law and any validly established contractual relationship.

Where a particular service requires the user to accept a separate agreement, the relevant acceptance procedure will determine the establishment of that contractual relationship.

Merely visiting the website does not automatically constitute consent to marketing communications, consent to optional personal data processing or acceptance of unrelated contractual obligations.

Individual purchases remain governed by their applicable sales terms, pre-contractual information and mandatory consumer protection requirements.

If any provision of these Terms & Conditions is found to be unenforceable under applicable law, its legal consequences will be determined in accordance with that law, without automatically invalidating unrelated provisions that may lawfully remain in effect.

23. Contact Information

If you have questions concerning the use of our website, product information, order procedures, payment arrangements, international shipping or these Terms & Conditions, please contact Kayalar Jewellery using the official details below.