Free Shipping

At Kayalar Jewellery, we are committed to managing every stage of the shipping and delivery process with care, transparency and attention to detail. From preparing your jewellery to arranging its shipment, our aim is to provide a reliable and professional shopping experience for customers in Türkiye and internationally.

Orders placed through kayalarkuyumculuk.com are prepared according to product availability, individual order requirements and the characteristics of the jewellery purchased. We place importance on appropriate packaging, careful order handling and selecting suitable delivery arrangements to help ensure that each order reaches its destination safely.

Free shipping is available for deliveries within Türkiye only. International orders are subject to shipping charges, which vary according to the destination and applicable delivery conditions.

Order Preparation

The time required to prepare an order for dispatch may vary depending on product availability, jewellery specifications, requested size adjustments, personalisation requirements and whether additional preparation or production is necessary.

• In-stock jewellery: Products available for immediate preparation are processed for dispatch once the relevant order and payment checks have been completed.
• Personalised or specially prepared jewellery: Products requiring resizing, engraving, personalisation or special preparation may require additional processing time.
• Product-specific preparation times: Where a particular item has additional preparation requirements or an estimated dispatch timeframe, the relevant information may be provided on the product page or during the ordering process.

Order preparation and shipping transit times are separate. Any applicable delivery deadlines and statutory consumer rights remain subject to the relevant sales terms and mandatory legal requirements.

Shipping & Delivery Process

Once your order has been prepared and is ready for dispatch, it is handed over to the relevant courier or shipping provider for delivery to the address supplied during checkout.

Delivery times may vary depending on the destination, courier operations, public holidays, seasonal demand, weather conditions and other circumstances affecting transportation.

For international orders, delivery may also be affected by customs clearance procedures, local import requirements and the operational arrangements of the destination country's delivery network.

Where shipment tracking is supported by the selected courier or our order management systems, tracking information may be provided to help you follow the progress of your delivery.

Shipping Charges & Free Delivery

Kayalar Jewellery offers free shipping on orders delivered within Türkiye. This benefit applies exclusively to eligible delivery addresses located within Türkiye and does not extend to international shipments.

International shipping is not free. Orders shipped outside Türkiye are subject to delivery charges determined by factors such as the destination country, shipment characteristics, product value, available courier services and applicable shipping requirements.

The international shipping charge applicable to an order will be communicated before the purchase is completed. Where a destination or product requires an individual shipping quotation, the relevant delivery arrangements and charges must be confirmed before the order is finalised.

Secure Packaging & Shipment Protection

Due to the delicate nature and potential value of jewellery products, we place particular importance on appropriate packaging and careful shipment preparation.

Orders are prepared using packaging methods intended to help protect jewellery against damage during handling and transportation. The packaging approach may vary according to the size, design, materials and characteristics of the item being shipped.

Where a shipment is arranged with insurance coverage, the applicable protection, coverage limits, exclusions and conditions are determined by the relevant courier, insurance provider and selected shipping service.

Shipping insurance is not automatically included in every domestic or international shipment. Customers who require clarification regarding available insurance arrangements are encouraged to contact us before completing their purchase.

Important Information Upon Delivery

When receiving your order, we recommend checking the external condition of the parcel before opening it, where reasonably possible.

• Check whether the parcel shows visible signs of tearing, crushing, opening, punctures, moisture damage or other unusual conditions.
• If the packaging appears significantly damaged, notify the courier or delivery representative and request that the condition be recorded where possible.
• Where practical, take photographs of any visible damage and retain relevant delivery documentation.
• If you believe the contents may have been affected during transportation, contact Kayalar Jewellery promptly so the circumstances can be reviewed.
• If you discover a missing, incorrect or damaged item after opening your parcel, please notify us as soon as reasonably possible.

Delivery Address & Recipient Information

Customers are requested to provide complete, accurate and up-to-date delivery information when placing an order. This includes the recipient's full name, delivery address, postal code, telephone number and any other details reasonably required for shipment.

Incomplete or incorrect address information may result in delivery delays, additional verification requirements, unsuccessful delivery attempts or the return of a shipment.

If you need to request a delivery address change, please contact us as soon as possible. Address modifications may be possible before dispatch, depending on the order's processing status.

Once an order has been dispatched, the possibility of changing the delivery address will depend on the courier's operational procedures, security requirements and applicable delivery conditions.

International Shipping & Delivery

Kayalar Jewellery may offer international delivery to selected destinations, subject to the availability of appropriate courier services, applicable import regulations and restrictions relating to the transportation of precious jewellery.

International shipping is subject to additional charges and is not included in our free domestic shipping offer. Shipping costs may differ according to the destination country, shipment value, product characteristics, transportation requirements and the selected delivery service.

International delivery times may vary due to customs clearance, local regulatory requirements, public holidays, carrier operations and other factors outside the ordinary dispatch process.

Certain countries or courier services may restrict or prohibit the importation or transportation of precious metals, gold jewellery, gemstones or high-value items. The availability of international delivery must therefore be confirmed for the relevant destination and product.

Customers are encouraged to contact Kayalar Jewellery before placing an international order if they require clarification regarding shipping availability, delivery conditions, courier arrangements or any additional information relevant to their destination.

Customs Duties, Import Taxes & Additional Charges

International shipments may be subject to customs inspections, import duties, value-added tax (VAT), local taxes, customs clearance fees or other charges imposed by the authorities or service providers in the destination country.

These charges are separate from the international shipping fee unless they are expressly included in the amount payable under the applicable order and delivery conditions.

Depending on the agreed delivery terms and applicable legislation, import-related charges may be collected during checkout or subsequently by the relevant customs authority, courier or authorised service provider.

Where import duties, taxes or clearance charges are not included in the agreed purchase price, the applicable allocation of responsibility will be determined by the relevant sales terms and mandatory legal requirements. Information about such charges and responsibilities will be provided before the purchase is completed, as required by applicable law.

Customs requirements and applicable tax rates vary between countries and may change over time. Customers are encouraged to review the import regulations applicable to their destination before purchasing.

Delays resulting from customs examinations or clearance requirements may affect the expected delivery date. Any delay, failed delivery or other issue will be addressed in accordance with the applicable contractual obligations and consumer protection laws.

Contact Information

If you have any questions about order preparation, domestic or international shipping charges, delivery arrangements, shipment tracking or customs-related matters, please contact Kayalar Jewellery using the details below.

Our Commitment to Reliable Delivery

At Kayalar Jewellery, we believe that a positive shopping experience extends beyond selecting the perfect piece of jewellery. The preparation, packaging and delivery of each order are equally important aspects of the service we provide.

Since 1996, trust, attention to detail and customer satisfaction have been central to our approach. We aim to reflect these values throughout the order fulfilment process by providing clear information, handling products responsibly and supporting customers with their delivery enquiries.

Whether your order is being delivered within Türkiye or to an available international destination, our objective is to manage the process professionally and communicate the relevant shipping conditions as transparently as possible.

For further information about your order status, shipping arrangements or delivery requirements, please contact our customer service team through our official communication channels.