International Delivery

At Kayalar Jewellery, we place great importance on ensuring that international orders are prepared, packaged and delivered with care, transparency and security. We take into account the customs regulations of the destination country, international shipping requirements and the characteristics of each jewellery item to help ensure a reliable delivery experience.

International orders placed through kayalarkuyumculuk.com are assessed according to the destination country, product characteristics, international carrier requirements and applicable legislation. As gold, diamonds, precious stones and other jewellery products may be subject to specific international transport regulations, delivery of every product to every country cannot be guaranteed.

International Delivery Coverage

Kayalar Jewellery aims to offer international delivery to destinations where the applicable shipping conditions allow it. However, the availability of delivery services and the eligibility of individual products may vary depending on current customs regulations and international transport requirements.

The following factors are considered when assessing international orders:

• Import and customs regulations of the destination country.
• Specific import and shipping restrictions applicable to gold, silver, diamonds and other precious stones.
• Whether the international carrier accepts the relevant product category.
• The declared value, insurability and security requirements of the shipment.
• Any permits, documents or legal requirements relating to export and import procedures.

Before placing an order, we recommend contacting Kayalar Jewellery to confirm the current delivery conditions for your chosen destination.

International Shipping Costs

International shipping charges are calculated separately from domestic delivery costs within Türkiye. The applicable shipping fee may depend on the destination country, parcel weight and dimensions, declared product value, selected transport service and any additional security requirements.

Free shipping is not a general commitment for international orders. Applicable shipping charges and other costs expected to be paid by the customer will be communicated before the order is completed, as required by the relevant legislation.

Products requiring specialised transportation or additional shipping arrangements may be subject to a separate assessment of delivery methods and associated costs. No additional service fee will be charged after an order has been placed without the customer's express consent.

Customs Duties and Import Charges

Deliveries outside Türkiye may be subject to customs duties, import taxes, value-added tax, customs clearance fees and other statutory charges imposed by the destination country.

The type and amount of these charges may vary according to the destination country, customs classification of the product, declared value and applicable local regulations.

• The purchase price and international shipping fee may not automatically include all taxes payable in the destination country.
• Responsibility for customs duties and clearance fees will be determined by the delivery and payment terms communicated before the order is placed.
• Customs authorities or authorised carriers may request additional documents or information to complete import procedures.
• Customers are advised to check current customs regulations and applicable import charges before placing an international order.

Special Conditions for Gold and Jewellery Products

International shipments containing gold, diamonds, gemstones and other precious metals may be subject to specific transport and customs regulations that differ from those applicable to standard commercial goods.

Certain countries may require special declarations, import permits, product certificates, purity information or other documentation for jewellery imports. In addition, some international carriers may refuse particular jewellery products or impose restrictions based on the declared shipment value.

Kayalar Jewellery assesses the eligibility of each international shipment by considering the product category, transport conditions and relevant legal requirements.

• Carrier acceptance requirements are checked for products containing gold and other precious metals.
• Relevant export and customs documents are prepared where necessary.
• Product compliance and import documentation required by the destination country are assessed.
• If transportation or insurance cannot be arranged, the customer will be informed and the order will be handled in accordance with applicable legal obligations.

Order Preparation and Dispatch Process

Preparation times for international orders may vary depending on product availability and individual product characteristics. Kayalar Jewellery takes care to ensure that each stage, from order preparation to handover to the international carrier, is handled appropriately.

• In-stock products: Items available for immediate purchase are prepared for dispatch once order and payment checks have been completed.
• Products requiring size adjustments: Ring resizing, bangle sizing and similar alterations may require additional preparation time.
• Personalised products: Items featuring names, initials, engravings or other customer-specific details may have different preparation times.
• Special orders: Made-to-order items are prepared for dispatch following completion of production, sourcing and quality control procedures.
• Customs procedures: Preparation of export documentation and acceptance by the international carrier may affect the dispatch schedule.

Where a specific preparation or dispatch period is stated on the product page or in the pre-contractual information, the relevant terms will apply. Order preparation and dispatch are carried out in accordance with applicable statutory delivery requirements and the contractual conditions communicated to the customer.

International Delivery Times

International delivery times depend on the destination country, shipping method, customs clearance procedures and the operational conditions of the selected carrier.

The estimated delivery date is not necessarily the same as the dispatch date. Once an order has been shipped, the parcel may be subject to customs processing in the destination country before final delivery.

Factors that may affect international delivery times include:

• Customs inspections and document verification.
• Assessment and payment of import duties and taxes.
• Public holidays and increased international shipping volumes.
• Weather conditions and changes to flight or transport schedules.
• Incomplete or incorrect delivery information.
• Additional security or import checks required by the destination country.

Secure Packaging and Insured Shipping

Kayalar Jewellery places great importance on appropriate packaging and transport conditions for jewellery approved for international shipment.

We aim to use protective packaging suitable for the individual product, prepare the necessary documentation and assess secure transport options for each shipment.

Insurance coverage depends on whether the selected carrier and insurance provider accept the relevant jewellery item and on the applicable policy terms. Not all shipping services provide insurance coverage for every type of gold or jewellery product.

Where an appropriate transport or insurance service is unavailable, the shipping arrangements will be reassessed and the customer will be informed about the status of the order.

The seller's responsibility for loss or damage occurring before delivery will be assessed in accordance with applicable consumer legislation and the relevant contractual provisions.

Delivery Address and Recipient Information

Providing complete and accurate delivery information is essential for the efficient processing of international shipments and customs procedures.

When placing an order, customers should provide the recipient's full name, complete delivery address, country, city, postcode, telephone number and any other information required for delivery.

Depending on the destination country's regulations, additional identification, tax or import information may be required for customs clearance. Such information will be requested only where necessary and processed in accordance with applicable personal data protection legislation.

If your order has not yet been dispatched, you may contact us to request a change to your delivery address. Changes requested after the parcel has been handed over to the carrier may be subject to the carrier's operational restrictions.

Delivery Inspection and Damaged Shipments

We recommend checking the external condition of the packaging when receiving your international order.

• Check whether the parcel shows visible signs of tearing, opening, punctures, crushing or other damage.
• If obvious damage is present, notify the delivery representative where possible at the time of receipt.
• Where appropriate, request that the carrier records the damage in its delivery documentation.
• If you notice any issue with the packaging or product, contact Kayalar Jewellery as soon as reasonably possible.
• We recommend retaining the product, packaging and any photographs of the damage to assist with the review process.

These recommendations regarding damage reporting do not limit or remove any statutory consumer rights relating to defective goods or delivery.

Shipments That Cannot Be Delivered Due to Customs

Certain orders may be subject to additional inspection under the destination country's regulations or applicable transport conditions. Customs authorities may request further documentation, hold shipments for review or carry out additional clearance procedures.

Delivery may not be possible where importation of the product is prohibited, required authorisations are unavailable or customs procedures cannot be completed.

In such circumstances, the return or reshipment of the order, any additional costs and the applicable refund procedure will be assessed according to the cause of the issue, the parties' legal responsibilities and the relevant contractual provisions.

Where delivery becomes legally or practically impossible, the customer will be informed and any applicable refund obligations will be fulfilled within the time limits prescribed by the relevant legislation.

International Order Cancellations, Returns and Right of Withdrawal

Requests for cancellation, return or withdrawal relating to international orders are assessed in accordance with the nature of the product, order characteristics, applicable consumer legislation, the distance sales agreement and the pre-contractual information provided to the customer.

Under Türkiye's Distance Contracts Regulation, consumers generally have a 14-day right of withdrawal in eligible distance sales transactions. However, certain exceptions may apply, including products whose prices depend on financial market fluctuations beyond the seller's control and products prepared according to the consumer's specific requests or personal requirements.

Whether the right of withdrawal applies to a particular gold or jewellery product depends on the legal characteristics of the product and the transaction. The fact that an item belongs to the jewellery category does not automatically eliminate all statutory return or consumer rights.

Customers wishing to request a return are encouraged to contact Kayalar Jewellery before sending the item back. Information will be provided regarding appropriate international return methods, required customs documentation and the applicable return process.

Responsibility for return costs, refund methods and repayment procedures will be determined in accordance with applicable mandatory consumer legislation. Statutory rights relating to defective products remain unaffected.

International Orders and Delivery Support

Before placing an international order, you may contact Kayalar Jewellery to enquire about delivery availability in your country, product shipping eligibility, shipping costs, estimated dispatch times and customs procedures.

Our team will be pleased to assist you in reviewing your order and identifying suitable delivery options.

The Kayalar Jewellery Commitment

Since 1996, we have combined our experience in the jewellery industry with our commitment to trustworthy service. At Kayalar Jewellery, we believe that customers shopping from abroad should also receive clear and understandable information about ordering, preparation, payment and shipping procedures.

We aim to provide a reliable international shopping experience by taking into account applicable legislation, individual product characteristics and international transport requirements throughout the delivery process.