FAQ

Kayalar Jewellery is located at Gerdancılar Business Centre, No. 14/A, Units 31–40, Alparslan Türkeş Avenue, Dereboğazı Neighbourhood, 54300 Hendek, Sakarya, Türkiye.

Yes. You can browse Kayalar Jewellery's collections at kayalarkuyumculuk.com and place orders online for products available for purchase.

Kayalar Jewellery operates a physical store in Hendek, Sakarya, Türkiye. Through its online store and digital communication channels, the company also serves customers across Türkiye.

You can contact Kayalar Jewellery by phone at +90 264 614 06 58, via WhatsApp at +90 507 650 06 58, or by email at [email protected].

Gold karat refers to the proportion of pure gold in a jewellery item. 14K, 18K and 22K gold contain different percentages of pure gold.

22K gold has a higher pure gold content than 14K gold. 14K gold contains a higher proportion of alloyed metals, which can make it more durable and suitable for certain jewellery designs and intricate craftsmanship.

The weight of each jewellery item, expressed in grams, can be found in the product details or specifications section on the relevant product page, where available.

The weight of gold jewellery may vary depending on the item's size, manufacturing method, gemstones, design and handcrafted details.

Gold prices may fluctuate due to changes in international markets, currency exchange rates, supply and demand, economic developments and overall market conditions.

Gold prices fluctuate according to market conditions. You can check the latest prices on our website or contact Kayalar Jewellery for up-to-date pricing information.

You can determine your ring size by measuring the inner diameter of a ring that fits you or by measuring the circumference of your finger using a piece of string or a strip of paper.

If you're unsure of your ring size, you can refer to the Kayalar Jewellery Size Guide or contact our team for assistance before placing your order.

Ring resizing or exchanges may be possible depending on the design and construction of the jewellery. Different return and exchange conditions may apply to rings that have been custom-sized or personalised.

When choosing a necklace length, consider your neck circumference, personal style and where you would like the necklace to sit. Lengths between 40–45 cm (approximately 16–18 inches) are popular choices for everyday wear.

You can determine your bracelet size by measuring the narrowest part of your wrist using a flexible measuring tape or a piece of string. Depending on the bracelet design, you may add approximately 1 cm for a comfortable fit.

You can determine your bangle size by measuring your wrist circumference or the inner diameter of an existing bangle. For slip-on bangles, you should also consider the widest part of your hand to ensure a comfortable fit.

You can place an order online by adding available products to your shopping basket and completing the delivery and payment details at checkout.

You can pay using the credit cards, debit cards or other payment methods available at checkout. If bank transfer, EFT or FAST is offered, please use only the official bank account details provided by Kayalar Jewellery.

No. Kayalar Jewellery does not offer instalment payment options. All credit card purchases are processed as a single, full-amount payment at checkout.

Kayalar Jewellery prioritises the use of secure payment systems for online transactions. Your bank or payment provider may require additional verification to complete your payment.

If your order has been successfully completed, the price confirmed at checkout will apply. Any obvious system or pricing errors will be reviewed separately.

Dispatch times may vary depending on product availability, selected size, personalisation requirements and the time needed to prepare your order.

Eligible products in the Same-Day Dispatch category may be dispatched on the same day, depending on the order time, payment confirmation and operational conditions.

Yes. Kayalar Jewellery takes care to package all jewellery orders securely for domestic and international delivery. We use suitable shipping services to help protect your jewellery during transit. International shipments are subject to courier availability, customs regulations and destination-specific restrictions.

Once your order has been dispatched, you can track your shipment using the tracking number and courier details provided with your shipping confirmation. For international deliveries, tracking updates may vary depending on the courier and customs clearance process. If you need assistance, please contact Kayalar Jewellery.

Kayalar Jewellery offers international shipping to selected countries, subject to courier availability, customs regulations and restrictions on precious metals and jewellery. Worldwide delivery is not guaranteed. Please contact us to confirm shipping availability and delivery costs for your country before placing an order.

Yes. Eligible online purchases may be returned in accordance with the consumer protection laws applicable to your country. A 14-day return or withdrawal period generally applies to qualifying purchases in Türkiye, the EU and the UK. Exceptions may apply to personalised jewellery and certain gold products affected by financial market fluctuations. Please review our Returns & Exchanges Policy for further details.

Gold jewellery may be eligible for return depending on the product, its condition and the consumer protection laws applicable to your purchase. Certain items, including personalised jewellery and products whose prices are subject to financial market fluctuations, may be excluded from standard withdrawal rights. Your statutory rights regarding faulty or incorrectly described products remain unaffected. Please refer to our Returns & Exchanges Policy for full details.

Personalised or custom-made jewellery, including engraved items and pieces made to your specifications, is generally not eligible for returns or exchanges due to a change of mind, subject to applicable consumer protection laws. However, your statutory rights remain unaffected if an item is faulty, damaged or not as described. Please refer to our Returns & Exchanges Policy for further details.

Exchanges may be possible depending on the product type, availability and the conditions of your purchase. Personalised, custom-made or specially sized jewellery may not be eligible for exchange. For international orders, additional shipping costs, customs duties or taxes may apply. Please contact Kayalar Jewellery before requesting an exchange. Your statutory rights regarding faulty or incorrectly described products remain unaffected.

Once your return has been processed and approved, your refund will be issued to your original payment method within the timeframe required by applicable consumer protection laws. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider. For international returns, shipping and customs procedures may affect processing times.

Kayalar Jewellery offers a wide selection of gold jewellery, including rings, earrings, necklaces, bracelets, bangles, charms, hand chains, piercings and children's jewellery. Our collections feature a variety of classic and contemporary designs to suit different styles, occasions and preferences. You can explore our latest arrivals and available products on our website.

Kayalar Jewellery offers a selection of gold bangles, including 22K designs where available. You can explore our collection online to check current styles, weights and prices. Product availability may vary, so please refer to the individual product pages or contact us for further information.

Yes. Kayalar Jewellery offers a selection of 14K gold bangles in various styles and designs, subject to availability. You can explore our online collection to view current models, weights and prices. For further information or assistance, please contact our team.

Yes. Kayalar Jewellery offers a selection of children's jewellery, including bracelets, necklaces, earrings and other specially designed pieces, subject to availability. You can explore our Children's Jewellery collection online to view current designs, product details and prices.

Kayalar Jewellery is an established jewellery retailer founded in 1996, with a physical store in Hendek, Sakarya, Türkiye, and an online shopping platform. With decades of experience in the jewellery industry, we are committed to customer satisfaction, transparent product information, secure payment options and reliable customer service. Our team is available to assist with product enquiries, orders and international shipping information, helping you shop with confidence. 

When purchasing gold jewellery online, check the retailer's reputation, the gold purity (such as 14K, 18K or 22K), product weight, dimensions, design details and total price. Review the payment security, shipping conditions and returns policy before placing your order. For international purchases, consider additional shipping costs, customs duties, import taxes and any restrictions applicable in your country. Always purchase from an established jewellery retailer that provides clear product information and reliable customer support.

For your security, always verify any payment request received via WhatsApp before transferring money or sharing financial information. Only use payment links or official bank account details confirmed by Kayalar Jewellery through its authorised communication channels. Never share your card PIN, passwords or one-time verification codes. If you receive an unexpected or suspicious payment request, please contact Kayalar Jewellery directly using the contact details published on our official website.

Yes. You are welcome to visit our physical store in Hendek, Sakarya, Türkiye, where you can explore our jewellery collections and receive assistance from our team. Our store is located at Gerdancılar Business Centre, No. 14/A, Units 31–40, Alparslan Türkeş Avenue, Dereboğazı Neighbourhood, 54300 Hendek, Sakarya, Türkiye. We recommend contacting us in advance to confirm our opening hours.

Yes. You can contact Kayalar Jewellery via WhatsApp at +90 507 650 06 58 for information about our jewellery collections, product availability, gold purity, weights, sizes and prices. Our team can also assist with international orders, shipping enquiries and product recommendations before you make a purchase.

Yes. Our customer service team is available to assist you before making a purchase. You can contact Kayalar Jewellery for information about product specifications, gold purity, weight, sizing, availability and pricing. We can also help with international shipping enquiries and delivery options. Please reach out via WhatsApp, phone or email for personalised assistance.

Prices may vary between our physical store and online shop due to gold market fluctuations, promotional offers, product availability and sales channel conditions. For online purchases, the price confirmed at checkout applies. If you would like to compare in-store and online prices, please contact Kayalar Jewellery for the latest pricing information.