Secure Shopping

At Kayalar Jewellery, we believe that a secure online shopping experience involves much more than selecting a piece of jewellery and completing a payment. From browsing our collections to receiving an order, customers should be able to shop with confidence, access clear information and understand the processes involved in their purchase. We place importance on responsible practices concerning website security, payment processing, personal data protection, order management and delivery arrangements.

When shopping at kayalarkuyumculuk.com, our aim is to provide accurate product information, support transactions through authorised payment channels, manage orders with appropriate checks and communicate relevant delivery conditions. As our website serves customers in Türkiye and may serve customers internationally, we also recognise the importance of clear information about cross-border purchases, shipping restrictions and applicable customs requirements.

1. Our Commitment to Secure Shopping

Customer confidence is central to our approach at Kayalar Jewellery. We believe that information security, payment protection, accurate product descriptions and transparent communication all contribute to a responsible online shopping experience.

Before completing a purchase, customers should be able to review the relevant product characteristics, displayed prices, available payment methods, shipping arrangements and applicable sales conditions. Our objective is to make this information accessible and understandable so that purchasing decisions can be made with confidence.

2. Website Security

We recognise the importance of maintaining a reliable digital environment and protecting information exchanged through our website. Appropriate technical and organisational measures are considered to help reduce risks associated with unauthorised access, improper handling of information and potential security incidents.

Customers are encouraged to use an up-to-date web browser, avoid remaining signed in on shared devices and protect their account credentials. When accessing our website, please verify that you are visiting the correct domain and exercise caution when following links received through unfamiliar messages or websites.

3. Payment Security

Where card payments are available, transactions may be processed through the security systems of the relevant banks, payment service providers or authorised payment infrastructure used by our website.

The payment methods available for a particular order are displayed during the checkout process. Customers should review the payment amount, applicable currency and transaction details before authorising a payment.

Never disclose your complete payment card details, card PIN, one-time verification codes or banking passwords to an unknown person or through an unverified communication channel.

4. 3D Secure and Bank Verification

Depending on the payment method, card issuer, payment service provider and transaction circumstances, additional verification may be required to authorise a card payment.

Where supported, 3D Secure or similar authentication procedures may involve a one-time verification code, approval through a banking application, biometric authentication or another verification method determined by the card issuer.

These additional authentication measures are managed according to the procedures of the relevant financial institution or payment provider. Customers should follow only the instructions presented through legitimate payment and banking channels.

5. Official Payment Channels

Where bank transfer or other direct payment methods are offered, payments should be made only to account details officially communicated by Kayalar Jewellery.

For international purchases, the availability of bank transfers, supported currencies and any applicable banking charges may vary. Relevant details should be confirmed before initiating a payment.

We advise customers not to transfer money to accounts communicated through suspicious social media profiles, unverified messaging accounts or third parties whose authority to represent Kayalar Jewellery cannot be established.

6. Order Verification and Security

Orders are reviewed as part of our preparation and fulfilment processes. Depending on the product and the circumstances of the transaction, relevant checks may include payment confirmation, product availability, selected options, gold weight, size specifications and any personalisation instructions.

Additional verification may be necessary where a transaction presents an unusual security concern, payment authorisation cannot be confirmed or important order information requires clarification.

For international purchases, order processing may also be affected by destination restrictions, carrier requirements, customs documentation or other conditions relevant to cross-border delivery.

Any additional checks, delays or changes affecting an order will be handled in accordance with the applicable sales terms and consumer protection requirements.

7. Transparent Product Information

At Kayalar Jewellery, we aim to present jewellery products with clear descriptions, relevant images and accurate information concerning their principal characteristics.

Depending on the product, available specifications may include gold purity, such as 14K or 22K, approximate weight, dimensions, design characteristics, gemstone information, sizing options and other relevant details.

Certain jewellery pieces may display minor variations resulting from craftsmanship, manufacturing processes, weight tolerances, natural gemstone characteristics or individual design features. Customers should carefully review the product description and any stated measurements or specifications before placing an order.

Product photographs are intended to represent the jewellery as accurately as reasonably possible. However, colours and visual details may appear slightly different depending on screen settings, lighting conditions and the characteristics of the individual item.

8. Pricing Transparency and Current Prices

The prices of gold and jewellery products may be influenced by changes in precious metal markets, foreign exchange rates, product weight, gemstone characteristics, craftsmanship and other market-related factors.

Displayed prices may therefore change over time. Customers should review the price and applicable transaction details presented during checkout before confirming an order.

For international purchases, additional considerations may include the selected currency, payment provider conversion rates, shipping charges, customs duties, import taxes and other charges applicable to the destination.

The amount payable to Kayalar Jewellery will be presented through the applicable ordering and checkout process. Any additional import-related charges not included in that amount should be identified in accordance with the applicable shipping terms and legal disclosure requirements.

If an obvious technical or pricing error is identified, the matter will be reviewed and the customer contacted where appropriate. Any correction, cancellation or other resolution will be subject to the applicable contractual terms and mandatory consumer protection laws.

9. Personal Data Protection

Personal information may be processed in connection with shopping, account registration, payment administration, order fulfilment, delivery arrangements and customer communication.

The processing of personal data is subject to applicable legislation, including Türkiye's Personal Data Protection Law No. 6698 (KVKK). Where relevant, additional data protection obligations may apply to specific processing activities involving individuals in other jurisdictions.

Further information concerning the purposes of personal data processing, relevant legal bases, data sharing, retention and individual rights is provided in the Privacy Policy and applicable Personal Data Protection notices published on our website.

10. Account and Password Security

Customers who create an account are encouraged to choose a strong, unique password and avoid using the same password across multiple websites or online services.

Account credentials should not be shared with third parties. Customers using public or shared devices should sign out after completing their session and avoid saving sensitive information on devices they do not control.

If you notice unauthorised activity, unfamiliar account changes or a suspicious transaction associated with your Kayalar Jewellery account, please contact us as soon as possible so that the matter can be reviewed.

11. Fraud Prevention and Website Impersonation

The official website address of Kayalar Jewellery is kayalarkuyumculuk.com.

Customers should remain alert to fraudulent websites, misleading advertisements, unauthorised social media accounts or messages that imitate our brand name, logo, product photographs or communication style.

Fraudulent communications may attempt to obtain payment information, account credentials or personal details through suspicious links, unexpected payment requests or misleading promotions.

12. Shipping and Delivery Security

Jewellery requires careful handling during preparation, packaging and transportation. We aim to select packaging and shipping arrangements appropriate to the nature, characteristics and value of the products being dispatched.

International delivery availability may depend on the destination country, the type and value of the jewellery, carrier acceptance policies, customs requirements and other applicable restrictions.

Where tracking information is provided by the relevant shipping service, customers may use the available details to follow the progress of their shipment.

Upon delivery, customers are encouraged to examine the external condition of the parcel where reasonably possible. If the packaging appears visibly damaged, opened or tampered with, we recommend documenting the condition, notifying the delivery representative where practical and contacting Kayalar Jewellery promptly.

These recommendations are intended to assist with the investigation of delivery concerns and do not limit any statutory rights relating to damaged, missing or non-conforming goods.

13. Insured and Monitored Shipments

Due to the characteristics and potential value of precious jewellery, we recognise the importance of selecting appropriate transportation arrangements and considering the risks associated with shipment.

Depending on the product, destination and available carrier services, shipping arrangements may include tracking, additional handling procedures or insurance coverage where such services are offered and confirmed.

Insurance is not automatically included in every shipment. The availability, coverage limits, exclusions and conditions of shipping insurance depend on the relevant carrier, insurance provider and selected service.

Customers are encouraged to review the shipping information applicable to their order or contact us before purchasing if they require clarification about the available delivery arrangements.

The use or absence of shipping insurance does not remove any responsibility that Kayalar Jewellery may have under applicable consumer protection and delivery laws.

14. Accurate Delivery and Customs Information

Accurate recipient and delivery information is essential for order processing and successful shipment. Customers should provide their full name, complete delivery address, country, postal code and relevant contact details when placing an order.

International shipments may require additional information for customs clearance or carrier identification procedures, depending on the destination and applicable regulations.

Missing, inaccurate or incomplete information may cause delays, additional verification requirements, customs complications or unsuccessful delivery attempts.

Depending on the destination country and the agreed shipping terms, international purchases may be subject to customs duties, import VAT or other taxes and customs clearance charges. These amounts may be collected at checkout, by a shipping provider or by the relevant authority, as applicable.

Responsibility for such charges must be determined according to the applicable sales conditions, delivery arrangements and mandatory legal requirements. Customers should review the relevant international shipping information before completing a purchase.

15. Secure Returns and Exchanges

Return and exchange requests are considered according to the characteristics of the product, the conditions of the purchase and the consumer protection requirements applicable to the transaction.

For jewellery products, careful return packaging is particularly important. Customers are encouraged to use secure, protective packaging and, where available and relevant, include the original product box, accompanying certificates and associated documentation.

Before returning an item, customers should review the applicable return instructions and contact Kayalar Jewellery where necessary to confirm the appropriate return procedure.

For international returns, relevant considerations may include carrier restrictions, customs declarations, return shipping arrangements and potential import or re-import formalities.

The absence of original packaging or documentation does not automatically remove any statutory consumer rights. Return conditions and available remedies remain subject to applicable law.

16. Consumer Rights and Legal Protection

Kayalar Jewellery recognises the importance of respecting customers' statutory rights and complying with applicable consumer protection requirements.

Purchases made in Türkiye may be subject to Consumer Protection Law No. 6502 and related distance selling legislation. International transactions may also be subject to mandatory consumer protection requirements applicable in the relevant destination country, depending on the circumstances.

Rights concerning withdrawal, cancellation, returns, defective products, delivery and refunds depend on the applicable legal framework and the specific characteristics of the transaction.

Under certain legal frameworks, specific exceptions to the right of withdrawal may apply to products whose prices depend on financial market fluctuations, individually personalised items or particular goods subject to statutory hygiene conditions. Such exceptions are not applied automatically to every jewellery purchase and must be assessed in accordance with the relevant legislation.

Further details concerning applicable purchasing conditions and customer rights are provided in our Distance Sales Agreement, Right of Withdrawal information and Cancellations, Returns & Exchanges Policy.

Nothing in our website policies is intended to exclude or restrict mandatory consumer rights that cannot lawfully be waived.

17. Recommendations for Safer Online Shopping

• Always verify that you are visiting the official website at kayalarkuyumculuk.com.
• Carefully review product descriptions, prices, specifications and delivery conditions before placing an order.
• Use only the payment methods and verified payment details provided through authorised channels.
• Never share your banking passwords, card PINs or one-time authentication codes.
• Avoid clicking suspicious links received through unfamiliar emails, advertisements or messaging services.
• Keep copies of your order confirmation, payment receipt and relevant correspondence.
• For international purchases, review shipping availability, applicable customs information and potential additional charges.
• Provide accurate delivery and contact information to help avoid shipment difficulties.
• Inspect your parcel upon receipt where reasonably possible and report any apparent damage or discrepancy.
• Contact Kayalar Jewellery if you encounter a suspicious payment request, unusual account activity or an unexpected order-related message.

18. Our Commitment to Customer Confidence

For Kayalar Jewellery, secure shopping means more than completing a successful online transaction. It involves providing reliable product information, maintaining transparent ordering processes, using appropriate payment arrangements, protecting personal data and approaching shipping and delivery with care.

Since our establishment in 1996, trust and customer satisfaction have remained central to our business philosophy. We aim to reflect these values in our digital services by making relevant information accessible and treating customer enquiries with professionalism.

If you have questions about a product, payment, international shipping conditions, delivery arrangements or your order, we encourage you to contact us before or after your purchase through our official communication channels.

19. Contact Us

If you have any questions concerning secure shopping, order verification, payment arrangements, shipping, delivery or the authenticity of a communication claiming to represent Kayalar Jewellery, please contact us using the details below.