Shipping & Delivery

At Kayalar Jewellery, we believe that a professional shopping experience extends beyond selecting the perfect piece of jewellery. We are committed to managing every stage of the order preparation, packaging and delivery process with care, responsibility and attention to detail. Our aim is to provide customers in Türkiye and internationally with clear information and reliable service throughout their purchasing journey.

Orders placed through kayalarkuyumculuk.com are prepared according to product availability, payment confirmation and individual order requirements. Once the necessary checks have been completed, jewellery is carefully packaged and prepared for shipment using appropriate delivery arrangements.

We recognise that international jewellery deliveries require additional consideration, particularly regarding customs procedures, import regulations, shipping restrictions and transportation security. For this reason, international delivery arrangements are subject to the requirements of the destination country and the availability of suitable shipping services.

International Orders & Worldwide Customers

Kayalar Jewellery welcomes enquiries from customers around the world. International delivery may be arranged for selected destinations, subject to the availability of appropriate courier services, applicable import regulations and restrictions concerning the transportation of gold, precious metals, gemstones and jewellery.

International shipping availability, delivery arrangements and associated charges may vary depending on the destination country, product value, shipment characteristics and carrier requirements. Delivery to every country or territory cannot be guaranteed.

International shipping is subject to additional charges. The free shipping service available within Türkiye does not apply to orders delivered to addresses outside Türkiye.

Before completing an international purchase, customers should be informed of the applicable shipping costs, available delivery arrangements and any additional charges or requirements relevant to their destination, in accordance with applicable consumer protection legislation.

Where an international shipment requires an individual quotation or additional confirmation, customers may contact Kayalar Jewellery to obtain information about the available delivery options and estimated processing arrangements before finalising their order.

Order Processing & Dispatch Times

The time required to prepare an order for dispatch depends on product availability, payment verification, selected jewellery specifications and any additional preparation requirements.

• In-Stock Jewellery: Products available in stock are prepared for dispatch following the completion of the relevant order and payment checks.
• Wedding Rings & Size Adjustments: Wedding rings and other jewellery requiring resizing or specific measurements may require additional preparation time before dispatch.
• Personalised & Made-to-Order Jewellery: Products requiring engraving, personalisation, special production or individual preparation may have longer processing times depending on the nature of the work involved.
• Product-Specific Dispatch Information: Where an item has a particular preparation requirement or an estimated dispatch timeframe, the relevant information may be provided on the product page or communicated during the ordering process.
• Order Enquiries: Customers may contact Kayalar Jewellery to request information about product availability, order preparation or dispatch arrangements.

Order preparation time and shipping transit time are separate stages of the delivery process. Applicable delivery commitments and statutory deadlines remain subject to the agreed sales conditions and mandatory consumer protection requirements.

International Shipping Charges & Customs Procedures

International orders are subject to shipping charges determined according to the destination country, shipment characteristics, available courier services and applicable transportation requirements.

In addition to shipping costs, orders delivered outside Türkiye may be subject to customs duties, import VAT, local taxes, customs clearance charges or other fees imposed by the destination country's authorities or relevant service providers.

Such charges may vary according to the type and value of the jewellery, its customs classification, the country of origin, the destination country and applicable import regulations.

Import-related charges may be collected during checkout or separately by the relevant customs authority, courier or authorised service provider, depending on the agreed delivery terms and applicable arrangements.

Whether these charges are included in the purchase price or payable separately must be determined and disclosed in accordance with the applicable sales conditions and legal requirements before the customer completes the purchase.

International shipments may undergo customs inspections, documentation checks or additional clearance procedures. These processes can affect delivery times and, in certain circumstances, require further information from the recipient.

Some countries restrict the importation of precious jewellery or require specific documentation for gold and other valuable items. Customers are encouraged to confirm the availability of international delivery and any destination-specific requirements before ordering.

Domestic Delivery Within Türkiye

Kayalar Jewellery provides complimentary shipping for orders delivered to addresses within Türkiye.

Domestic orders are prepared after the relevant product and payment checks have been completed and are transferred to the appropriate courier service for delivery.

Domestic delivery schedules may vary depending on the destination, courier operations, public holidays, seasonal demand and other circumstances affecting transportation.

The free domestic shipping benefit applies only to delivery addresses within Türkiye and cannot be transferred to international orders.

Secure Packaging & Shipment Protection

Due to the nature and potential value of precious jewellery, we place particular importance on careful packaging and appropriate transportation arrangements.

Orders are prepared using packaging methods intended to reduce the risk of damage during handling and transportation. Packaging arrangements may vary depending on the characteristics, dimensions and materials of the jewellery purchased.

Where insured transportation is available and selected, the applicable coverage, limitations, exclusions and claims procedures are determined by the relevant courier or insurance provider and the terms of the selected service.

Insurance coverage is not automatically included in every shipment. Customers requiring information about available insured delivery arrangements may contact us before completing their order.

Any responsibility for loss or damage during transportation remains subject to the applicable sales agreement and mandatory consumer protection laws. The use or absence of insurance does not remove statutory consumer rights.

Important Information Upon Delivery

When receiving your order, we recommend checking the external condition of the package where reasonably possible. This is particularly important for jewellery shipments, where secure packaging and careful handling are essential.

Before opening your parcel, please examine the packaging for any visible signs of tearing, crushing, opening, punctures, impact damage, moisture or other unusual conditions.

• If the parcel appears visibly damaged or tampered with, notify the courier or delivery representative where possible.
• Where appropriate, request that the courier record the visible condition of the shipment through a damage report or other available delivery procedure.
• If practical, take photographs of the external packaging and any visible damage before opening the parcel.
• Retain relevant shipment documentation and delivery information if a problem is identified.
• If you discover damage, missing items or an incorrect product after opening the parcel, contact Kayalar Jewellery as soon as reasonably possible.
• For international shipments, retain any relevant customs or courier documentation that may assist with a delivery-related enquiry.

If you experience a delivery issue, our team will review the information provided and assist with the appropriate next steps in accordance with the applicable sales conditions and consumer protection requirements.

Delivery Address & Contact Information

Providing accurate delivery information is essential to the successful processing and shipment of your order.

When placing an order, customers should ensure that the recipient's full name, street address, city, postal code, country and relevant contact details are complete and up to date.

For international deliveries, additional recipient information may be required by the courier or customs authorities depending on the destination country's import regulations.

Incomplete, incorrect or outdated address information may result in shipment delays, unsuccessful delivery attempts, customs clearance difficulties or the return of a parcel.

If you need to request an address change before your order has been dispatched, please contact Kayalar Jewellery as soon as possible.

Once an order has been handed over to the courier, changes to the delivery address may be restricted by the carrier's operational procedures, security requirements or customs documentation.

Tracking, Customs Delays & Delivery Enquiries

Where shipment tracking is supported by the selected courier or our order management systems, relevant tracking information may be communicated to the customer after dispatch.

For international shipments, tracking updates may depend on cooperation between international carriers, customs authorities and local delivery services.

Certain shipments may experience additional processing time during customs clearance. Security checks, document verification, import restrictions or additional requests from local authorities may affect the expected delivery schedule.

If a shipment is delayed, held for customs clearance or affected by an unexpected delivery issue, customers may contact Kayalar Jewellery for assistance and available information concerning the order.

Any failure to deliver an order within an agreed or legally required timeframe will be addressed in accordance with the applicable contractual obligations and mandatory consumer protection legislation.

Our Commitment to Reliable Delivery

At Kayalar Jewellery, we believe that every stage of the purchasing experience deserves the same care and attention as the jewellery itself. From order verification and product preparation to secure packaging and responsible shipment arrangements, our approach is guided by professionalism, transparency and customer satisfaction.

With a heritage dating back to 1996, we continue to develop our services while maintaining the values of trust, quality and attentive customer care.

Whether your order is being delivered within Türkiye or to an available international destination, our aim is to provide clear information, appropriate delivery arrangements and helpful communication throughout the process.

If you have any questions concerning shipping charges, international delivery availability, order preparation, tracking information or customs procedures, please contact us through our official communication channels.