Right Of Withdrawal

At Kayalar Jewellery, we are committed to providing clear and transparent information about your rights when purchasing jewellery online. We believe that understanding your cancellation, withdrawal and return options is an important part of a confident shopping experience, particularly when placing an international order.

Purchases made through kayalarkuyumculuk.com are subject to applicable consumer protection legislation and the relevant sales conditions. The right of withdrawal, applicable time limits, return procedures and statutory exceptions may vary depending on the destination country, the nature of the jewellery purchased and the laws governing the transaction.

For eligible online purchases covered by the consumer protection rules of Türkiye, the European Union or the United Kingdom, a 14-day withdrawal or cancellation period generally applies, subject to statutory exceptions. Customers purchasing from other countries may have different rights under the legislation applicable to their transactions.

Understanding Your Right Of Withdrawal

The right of withdrawal, sometimes referred to as a cooling-off period or the right to cancel, allows eligible consumers to cancel certain distance purchase contracts within a specified legal period without providing a reason.

Where this right applies, the withdrawal period for goods generally begins when the consumer, or a person designated by the consumer other than the carrier, receives the relevant goods. Special rules may apply to orders containing multiple items or deliveries made in separate consignments.

Customers must communicate a clear decision to withdraw within the applicable legal period. A reason for withdrawal is not normally required where an unconditional statutory withdrawal right exists.

Not every jewellery purchase qualifies for withdrawal. Certain goods and transactions may fall within specific legal exceptions, which are explained below.

Withdrawal Rights For International Customers

Kayalar Jewellery recognises that consumer protection requirements differ between countries. The rules applicable to an international order depend on the relevant legal framework, the circumstances of the sale and whether mandatory consumer protection legislation applies.

European Union Customers

Where European Union consumer protection legislation applies to a distance purchase, consumers generally have 14 days from receiving the goods to exercise their right of withdrawal without providing a reason, subject to applicable legal exceptions.

After submitting a valid withdrawal notification, the consumer generally has a further 14 days to return the goods, unless the seller has agreed to collect them or another applicable rule provides otherwise.

Where legally required, refunds include the relevant purchase price and the cost of standard outbound delivery. Additional charges for a more expensive delivery service chosen by the consumer may not be refundable beyond the cost of standard delivery.

The consumer may be responsible for direct return shipping costs if this was properly disclosed before purchase and the seller has not agreed to cover them. Different rules apply to defective or non-conforming products.

United Kingdom Customers

Where United Kingdom distance selling legislation applies, eligible consumers generally have 14 days after receiving their goods to notify the seller of their decision to cancel.

Consumers normally have a further 14 days after notifying the seller to return the goods. Refunds must be processed within the applicable statutory period, subject to the rules concerning receipt of returned goods or evidence of their return.

Certain categories of goods, including qualifying personalised products, may be excluded from the standard cancellation right. Statutory rights concerning faulty or misdescribed goods remain unaffected.

Customers In Türkiye

For eligible distance sales governed by Türkiye's Consumer Protection Law No. 6502 and the Distance Contracts Regulation, consumers generally have 14 days from receiving the goods to withdraw from the contract without providing a reason or paying a contractual penalty.

Where the right applies, consumers may also communicate their decision to withdraw after the contract has been concluded but before the goods are delivered.

Following a valid withdrawal notification, goods must generally be returned within 14 days, unless the seller has offered to collect them or another applicable provision changes that requirement.

Customers In Other Countries

For customers purchasing from destinations outside Türkiye, the European Union and the United Kingdom, withdrawal rights and cancellation procedures may be governed by different national or regional consumer protection requirements.

A universal 14-day withdrawal period should not be assumed for every international transaction. Customers may contact Kayalar Jewellery before purchasing to obtain clarification concerning the applicable cancellation and return conditions for their destination.

Where mandatory consumer protection legislation applies, those rights take precedence over conflicting contractual provisions.

How To Exercise Your Right Of Withdrawal

If your purchase qualifies for a statutory right of withdrawal, you must notify Kayalar Jewellery of your decision within the applicable legal period.

Your notification should clearly indicate your intention to withdraw from the purchase contract. You may provide your order number, full name, relevant contact information and details of the product concerned to help us identify your order.

You may submit a clear withdrawal statement by email or another legally recognised communication method. Where applicable law requires an additional online withdrawal facility, that facility must also be made available.

A clear withdrawal statement is sufficient where permitted by law. You are not required to provide a reason for exercising an applicable unconditional statutory withdrawal right.

Telephone and WhatsApp services may be used to request information or assistance. For clarity and record-keeping, we recommend submitting withdrawal notifications by email or another communication method that provides a durable record, without limiting other methods that must be accepted under applicable law.

Returning Jewellery After Withdrawal

Following a valid withdrawal notification, the relevant jewellery must be returned within the period required by the consumer protection legislation applicable to the transaction, unless another lawful arrangement applies.

Due to the delicate nature and potential value of precious jewellery, customers are encouraged to contact Kayalar Jewellery before arranging a return shipment to confirm the applicable instructions and suitable transportation arrangements.

Where available, we recommend including the following items with the returned product:

• The jewellery item being returned.
• The original jewellery box and protective packaging, where available.
• Any product certificates or accompanying documentation supplied with the item.
• Any promotional or complementary products forming part of the original purchase, where applicable.
• The invoice, order confirmation or other information identifying the transaction.

Jewellery should be securely packaged to minimise the risk of damage during transportation. The original packaging may be helpful but its absence does not automatically remove statutory withdrawal rights.

Any requirements concerning the condition of returned goods, accompanying items and potential deductions must comply with the consumer protection legislation applicable to the purchase.

Jewellery That May Be Excluded From Withdrawal

Certain jewellery products may fall within legally recognised exceptions to the right of withdrawal. Whether an exception applies depends on the relevant legislation and the specific circumstances of the transaction.

• Products Affected By Financial Market Fluctuations: Certain goods whose prices depend on financial market fluctuations beyond the seller's control may qualify for a statutory withdrawal exception. This may be relevant to particular gold and precious metal transactions where the legal requirements are satisfied.
• Clearly Personalised Jewellery: Items manufactured according to an individual customer's specifications or clearly personalised for that customer may be excluded from withdrawal. This may include jewellery featuring individually requested names, dates, inscriptions or unique design elements.
• Custom-Made Jewellery: Products created to meet specific individual requirements may qualify for an exception where they meet the applicable legal definition of made-to-order or personalised goods.
• Individually Altered Jewellery: Special resizing, custom chain lengths, bespoke gemstone arrangements or other customer-requested modifications may be relevant to determining whether an item is genuinely personalised. However, selecting an ordinary product size or standard variation does not automatically remove withdrawal rights.
• Sealed Goods Subject To Hygiene Restrictions: Where applicable legislation provides an exception for sealed goods genuinely unsuitable for return for health protection or hygiene reasons, removal of a qualifying seal after delivery may affect withdrawal rights. This exception is not automatically applicable to every earring, piercing or jewellery product.

Wedding Rings & Personalised Jewellery

Wedding rings, engagement rings, bracelets, necklaces and other jewellery items may be ordered with particular measurements, engravings or design preferences.

Where a piece is genuinely manufactured or modified according to unique customer specifications, it may fall within a legally recognised exception to the standard withdrawal right.

However, a product is not necessarily personalised for legal purposes merely because a customer selects an available ring size, chain length, colour or other standard option.

Before placing an order, customers are encouraged to review ring sizes, dimensions, gold purity, gemstone selections, engraving details and any special production instructions carefully.

Where a statutory withdrawal exception applies, customers should be informed of the relevant restriction before completing their purchase.

Product Inspection & Diminished Value

Where a statutory right of withdrawal exists, consumers are generally permitted to inspect goods to the extent necessary to establish their nature, characteristics and suitability, in accordance with applicable law.

For jewellery, reasonable inspection may include examining the design, checking relevant product characteristics and, where appropriate, trying on an item in a manner comparable to what would normally be permitted in a jewellery shop.

If a product has been handled or used beyond what is reasonably necessary for inspection, any resulting diminution in value may be assessed where permitted by the applicable consumer protection rules.

Damage, unauthorised alterations or excessive use may be relevant to this assessment. However, reasonable inspection alone does not automatically invalidate an otherwise applicable right of withdrawal.

International Return Shipping & Customs

Returns sent from outside Türkiye may require additional arrangements due to the transportation restrictions and customs requirements applicable to precious metals, gemstones and high-value jewellery.

Before arranging an international return, customers are encouraged to contact Kayalar Jewellery to obtain the relevant return address, shipping instructions and information concerning suitable courier services.

International return shipments may require accurate customs declarations, supporting documentation and confirmation that the selected carrier accepts the jewellery being returned.

Where applicable, customs documentation may identify the shipment as returned merchandise. Any eligibility for customs relief, duty repayment or tax adjustment depends on the relevant customs legislation and administrative requirements.

International return postage, courier fees, insurance and customs-related costs may arise. Responsibility for these expenses depends on the reason for the return, the information provided before purchase, the applicable sales conditions and mandatory consumer protection law.

In particular, customers must not automatically be charged the cost of returning defective or non-conforming goods where the applicable law places those costs on the seller.

Return Shipping Costs

The responsibility for return shipping costs differs according to the applicable consumer protection legislation and the reason for the return.

For eligible returns governed by Türkiye's Distance Contracts Regulation, consumers are not responsible for return shipping costs when they use the return carrier identified in the legally required pre-contractual information. Where no return carrier was identified, the relevant legal provisions also protect the consumer against such costs.

Where European Union withdrawal rules apply, consumers may generally be required to cover direct return shipping costs if they were properly informed of this responsibility before purchase and the seller has not agreed to cover the costs.

For purchases governed by United Kingdom legislation, the applicable cancellation information and return-cost disclosures determine the arrangements permitted by law.

For defective, incorrectly described or non-conforming products, any obligation to provide a remedy without charge, including relevant return transportation expenses, will be respected in accordance with the applicable consumer protection legislation.

Free shipping within Türkiye applies to outbound domestic deliveries and does not automatically provide free international return shipping. This distinction does not affect any legal entitlement to reimbursement of delivery or return costs.

Refunds & Repayment

Where a valid withdrawal or cancellation gives rise to a statutory right to a refund, Kayalar Jewellery will process the relevant repayment within the timeframe required by the consumer protection legislation applicable to the transaction.

For eligible withdrawals governed by European Union rules, reimbursement is generally required within 14 days of being informed of the withdrawal. Where legally permitted, repayment may be withheld until the returned goods are received or evidence of their return is provided.

For eligible cancellations governed by United Kingdom rules, the applicable refund period and any permitted withholding depend on whether the goods have been returned or sufficient evidence of return has been provided.

For eligible withdrawals governed by Türkiye's Distance Contracts Regulation, the applicable 14-day repayment period is determined by the relevant legal provisions. Depending on the return method, the period may begin when the goods are handed to the designated return carrier or when they reach the seller.

Refunds will be made using a payment method consistent with applicable legislation, normally the original payment method where required, without imposing unauthorised refund charges on the customer.

• Credit & Debit Card Payments: Refunds are generally directed to the original card or payment channel in accordance with the applicable payment processing rules and consumer protection requirements.
• Bank Transfer Payments: Where bank transfers were used, the appropriate refund arrangements will be determined after verification of the relevant transaction and payment details.
• International Transactions: Foreign exchange movements or independently imposed banking charges may affect the amount ultimately displayed in the customer's account. Any legally required reimbursement remains subject to the applicable consumer protection rules.

Where required by law, refunds also include the cost of the original standard delivery service. Additional amounts paid for an enhanced delivery option may be treated differently where the relevant legislation permits.

Import duties, customs charges or taxes paid directly to authorities or third-party service providers may be subject to separate refund or recovery procedures under the relevant country's regulations. They are not automatically refundable by Kayalar Jewellery unless required by law or expressly included in the applicable refund obligation.

Defective, Damaged Or Incorrect Products

The statutory right of withdrawal is separate from consumer rights relating to defective, damaged, incorrectly described or otherwise non-conforming products.

If the jewellery you receive does not meet the characteristics agreed at purchase or is otherwise legally non-conforming, you may be entitled to appropriate remedies under the consumer protection legislation applicable to your transaction.

Depending on the relevant law and circumstances, available remedies may include repair, replacement, a price reduction, cancellation or a refund.

If you notice a potential manufacturing defect, damaged gemstone setting, faulty clasp, incorrect item or delivery-related damage, please contact Kayalar Jewellery with your order information and a description of the issue.

Photographs and supporting information may assist in assessing the problem, but their absence does not automatically remove any statutory consumer rights.

Statutory remedies for non-conforming products remain available where applicable, even if the ordinary withdrawal period has expired or the product falls within an exception to withdrawal.

Contact Information

For assistance with withdrawal requests, international returns, shipping arrangements, refunds or product-related concerns, please contact Kayalar Jewellery using the official communication channels below.

Our Commitment To Fair & Transparent Returns

At Kayalar Jewellery, we believe that clear communication, responsible service and respect for customer rights are essential to building lasting relationships.

With a heritage dating back to 1996, we remain committed to providing an attentive and professional shopping experience before, during and after a purchase.

Our withdrawal and return procedures are intended to provide helpful information for domestic and international customers while recognising the different legal frameworks that may apply to individual transactions.

Nothing in this policy shall be interpreted as excluding, restricting or overriding mandatory consumer rights under Türkiye's Consumer Protection Law No. 6502, applicable European Union or United Kingdom consumer protection legislation, or any other mandatory law governing the relevant transaction.