Payment Information

At Kayalar Jewellery, we are committed to providing a secure, transparent and straightforward online shopping experience for customers in Türkiye and internationally. This page explains the payment methods that may be available when placing an order, our payment security practices, order preparation procedures and the arrangements applicable to domestic and international deliveries.

Available payment methods and delivery options depend on the destination country, the characteristics of the jewellery purchased and the services supported during checkout. All payments are processed as single, full-amount transactions. Kayalar Jewellery does not offer instalment payment plans.

Before confirming your purchase, please review the displayed order total, transaction currency, shipping charges and applicable purchasing conditions. International orders may also be subject to customs duties, import taxes and other destination-specific requirements.

Credit & Debit Card Payments

When shopping at kayalarkuyumculuk.com, you may pay using an eligible credit or debit card supported by our payment service provider and displayed at checkout.

Card payments are processed through the relevant payment infrastructure and are subject to the authorisation procedures, security requirements and transaction conditions of the applicable bank, card issuer and payment service provider.

All card payments are processed as one-time payments for the full transaction amount. Instalment plans, split-payment arrangements and deferred payment options are not offered by Kayalar Jewellery.

The availability of a particular card or payment method may depend on the card issuer, issuing country, transaction currency and payment provider's acceptance policies. Customers are encouraged to confirm that their card is enabled for international online transactions where necessary.

International Card Payments & Currency Information

Customers placing orders from outside Türkiye may use an eligible internationally issued payment card where the card and transaction are supported by our payment infrastructure.

The currency applicable to your purchase and the amount payable to Kayalar Jewellery will be displayed during the checkout process. Please review these details before authorising the transaction.

If your payment card is issued in a currency different from the transaction currency, your bank or card provider may apply its own currency conversion rate or foreign transaction charges.

Such conversion rates and bank-imposed charges are determined by the relevant financial institution and may differ from publicly available exchange rates. They are not necessarily included in the amount displayed by Kayalar Jewellery.

Your card issuer may also require additional verification or decline a transaction according to its own security procedures, transaction limits or international payment restrictions.

Bank Transfer Payments

Where bank transfer is offered as a payment method during checkout, customers may complete their payment using the relevant bank account details officially provided by Kayalar Jewellery.

For payments made through Turkish banking channels, supported transfer methods may include bank transfers, EFT or FAST, depending on the relevant bank and the available payment arrangements.

When making a bank transfer, please include your order number or the relevant payment reference in the transaction description to help us identify and match your payment with the corresponding order.

Orders paid by bank transfer may be processed after the payment has been received and the necessary checks have been completed.

For international customers, cross-border bank transfers, including SWIFT transfers, are available only where expressly confirmed by Kayalar Jewellery. Customers should contact us before initiating an international bank transfer to verify whether this payment method is supported and to obtain the correct payment instructions.

International bank transfers may involve intermediary bank charges, currency conversion costs, transfer fees or other expenses imposed by the participating financial institutions. Any relevant payment conditions and the allocation of such costs should be confirmed before proceeding.

One-Time Payments – No Instalments

Kayalar Jewellery operates on a full-payment basis for purchases made through our online store.

We do not offer credit card instalments, monthly payment plans, split payments or buy now, pay later services. The total amount payable to Kayalar Jewellery for an order is charged as a single transaction through the selected and supported payment method.

This policy applies to both domestic and international orders.

Any separate financing or repayment arrangement independently offered by a customer's bank or card issuer is outside the payment services provided by Kayalar Jewellery and does not constitute an instalment plan offered by our store.

Payment Security

At Kayalar Jewellery, we recognise the importance of protecting payment information and supporting secure online transactions.

Card transactions are handled through the applicable payment infrastructure and are subject to the security procedures of the relevant payment service providers and financial institutions.

Depending on the payment method and issuing bank, additional authentication may be requested through 3D Secure or a comparable verification procedure.

• Ensure that you are visiting the official website at kayalarkuyumculuk.com before entering payment information.
• Check that your browser is using a secure connection when completing your purchase.
• Never share your card PIN, banking password, one-time authentication code or other confidential security credentials with third parties.
• Use only the payment options and verified account information provided through authorised Kayalar Jewellery channels.
• Avoid making payments through suspicious links received by email, SMS, social media or messaging applications.
• Review the transaction amount and currency before approving your payment.
• If you notice an unauthorised payment or suspicious transaction, contact your bank or payment provider immediately and inform Kayalar Jewellery.

Payment authorisation and additional security checks may vary according to the relevant bank, payment service provider and transaction circumstances.

Order Preparation & Processing

Orders are prepared according to product availability, payment confirmation, selected jewellery specifications and any additional preparation requirements.

The time required to prepare an order for dispatch may vary depending on whether the product is available in stock, requires size adjustments or involves personalisation or special production.

• In-Stock Jewellery: Products available in stock are prepared for dispatch once the relevant order and payment checks have been completed.
• Jewellery Requiring Size Adjustments: Rings, bangles and other items requiring specific measurements or alterations may need additional preparation time.
• Personalised & Made-to-Order Jewellery: Products requiring engraving, customisation or special production may have longer processing times depending on their individual characteristics.
• Product-Specific Preparation Information: Where an estimated preparation or dispatch timeframe applies to a particular product, the relevant information may be provided on the product page or during the ordering process.

For international orders, additional checks may be necessary to confirm destination availability, shipping restrictions, customs documentation requirements and the suitability of the selected delivery service.

Order preparation time is separate from shipping transit time. Applicable delivery commitments and statutory deadlines remain subject to the relevant sales conditions and mandatory consumer protection requirements.

Shipping & Delivery

Once an order has been prepared and the necessary checks have been completed, it is transferred to the appropriate courier or shipping provider for delivery.

Kayalar Jewellery offers free shipping for deliveries within Türkiye. This benefit applies exclusively to domestic delivery addresses.

International shipping is not free. Orders delivered outside Türkiye are subject to shipping charges determined according to the destination, product characteristics, shipment requirements and available courier services.

International delivery is available only for destinations and products supported by the applicable shipping arrangements. Certain countries or courier services may restrict the transportation or importation of gold, precious metals, gemstones and high-value jewellery.

Shipping costs and available delivery arrangements must be communicated before the customer completes a purchase, in accordance with applicable legal requirements. Where an individual shipping quotation is necessary, the relevant charges and arrangements must be confirmed before the order is finalised.

Delivery times may vary depending on the destination, public holidays, weather conditions, courier operations, customs clearance and other circumstances affecting transportation.

Where shipment tracking is supported by the relevant courier or our order management systems, tracking information may be provided after dispatch.

International Customs Duties & Import Taxes

Orders shipped internationally may be subject to customs duties, import value-added tax (VAT), local taxes, customs processing charges or other fees imposed by the destination country's authorities or relevant service providers.

These charges may vary depending on the destination, product value, customs classification, country of origin and applicable import regulations.

Depending on the agreed delivery arrangements, import-related charges may be collected during checkout or separately by the courier, customs authority or another authorised service provider.

Any import duties, taxes or customs-related costs that are not included in the purchase price must be addressed through the applicable sales terms and required pre-contractual disclosures. Responsibility for these charges depends on the agreed delivery conditions and mandatory legal requirements.

International shipments may undergo customs inspections, security checks or documentation procedures, which can affect the expected delivery schedule. Certain destinations may also require additional information from the recipient before the shipment can be released.

Customers are encouraged to review the shipping conditions applicable to their destination before ordering. If you have questions regarding customs requirements or international delivery arrangements, please contact Kayalar Jewellery before completing your purchase.

Delivery Address & Contact Information

Providing accurate and complete delivery information is essential to the successful processing and shipment of your order.

Please ensure that the recipient's full name, telephone number, street address, city, postal code and country are entered correctly when placing an order.

For international deliveries, additional identification or customs-related information may be required by the relevant courier or destination country's authorities.

Incomplete or incorrect delivery details may result in delays, unsuccessful delivery attempts, customs clearance difficulties or the return of a shipment.

If you need to change your delivery address before your order has been dispatched, please contact Kayalar Jewellery as soon as possible.

Once an order has been handed over to the courier, changes to the delivery address may be subject to the carrier's operational procedures, security requirements and applicable customs restrictions.

Order Confirmation & Payment Enquiries

After placing an order, customers should retain their order confirmation and relevant payment information for future reference.

If a payment has been declined, remains unconfirmed or appears to have been processed incorrectly, please contact the relevant bank or payment service provider and Kayalar Jewellery for assistance.

Where a refund is required, the applicable amount, processing method and timeframe will be determined in accordance with the relevant sales conditions and mandatory consumer protection laws.

For international payments, the amount ultimately reflected in the customer's account may also be affected by currency conversion rates or charges applied independently by financial institutions.

Contact Information

If you have questions about payment methods, international card transactions, currency information, order preparation, shipping charges or delivery arrangements, please contact Kayalar Jewellery through the official channels listed below.

Our Commitment to Secure & Transparent Shopping

At Kayalar Jewellery, we believe that confidence in online shopping is built through clear information, responsible payment practices, careful order handling and professional customer service.

With a heritage dating back to 1996, we continue to place trust, quality and customer satisfaction at the heart of our business.

Whether you are purchasing jewellery within Türkiye or from an available international destination, our aim is to provide a transparent shopping experience supported by clear purchasing conditions and attentive communication.

For assistance before or after placing an order, please contact Kayalar Jewellery using our official communication channels.