Butterfly Stone-Set Piercing

• DHL Kargo: Free

• Havale / EFT

At Kayalar Jewellery, we are committed to managing every stage of the shipping and delivery process with care, transparency and attention to detail. From preparing your jewellery to arranging its shipment, our aim is to provide a reliable and professional shopping experience for customers in Türkiye and internationally.

Orders placed through kayalarkuyumculuk.com are prepared according to product availability, individual order requirements and the characteristics of the jewellery purchased. We place importance on appropriate packaging, careful order handling and selecting suitable delivery arrangements to help ensure that each order reaches its destination safely.

Free shipping is available for deliveries within Türkiye only. International orders are subject to shipping charges, which vary according to the destination and applicable delivery conditions.

Order Preparation

The time required to prepare an order for dispatch may vary depending on product availability, jewellery specifications, requested size adjustments, personalisation requirements and whether additional preparation or production is necessary.

• In-stock jewellery: Products available for immediate preparation are processed for dispatch once the relevant order and payment checks have been completed.
• Personalised or specially prepared jewellery: Products requiring resizing, engraving, personalisation or special preparation may require additional processing time.
• Product-specific preparation times: Where a particular item has additional preparation requirements or an estimated dispatch timeframe, the relevant information may be provided on the product page or during the ordering process.

Order preparation and shipping transit times are separate. Any applicable delivery deadlines and statutory consumer rights remain subject to the relevant sales terms and mandatory legal requirements.

Shipping & Delivery Process

Once your order has been prepared and is ready for dispatch, it is handed over to the relevant courier or shipping provider for delivery to the address supplied during checkout.

Delivery times may vary depending on the destination, courier operations, public holidays, seasonal demand, weather conditions and other circumstances affecting transportation.

For international orders, delivery may also be affected by customs clearance procedures, local import requirements and the operational arrangements of the destination country's delivery network.

Where shipment tracking is supported by the selected courier or our order management systems, tracking information may be provided to help you follow the progress of your delivery.

Shipping Charges & Free Delivery

Kayalar Jewellery offers free shipping on orders delivered within Türkiye. This benefit applies exclusively to eligible delivery addresses located within Türkiye and does not extend to international shipments.

International shipping is not free. Orders shipped outside Türkiye are subject to delivery charges determined by factors such as the destination country, shipment characteristics, product value, available courier services and applicable shipping requirements.

The international shipping charge applicable to an order will be communicated before the purchase is completed. Where a destination or product requires an individual shipping quotation, the relevant delivery arrangements and charges must be confirmed before the order is finalised.

Secure Packaging & Shipment Protection

Due to the delicate nature and potential value of jewellery products, we place particular importance on appropriate packaging and careful shipment preparation.

Orders are prepared using packaging methods intended to help protect jewellery against damage during handling and transportation. The packaging approach may vary according to the size, design, materials and characteristics of the item being shipped.

Where a shipment is arranged with insurance coverage, the applicable protection, coverage limits, exclusions and conditions are determined by the relevant courier, insurance provider and selected shipping service.

Shipping insurance is not automatically included in every domestic or international shipment. Customers who require clarification regarding available insurance arrangements are encouraged to contact us before completing their purchase.

Important Information Upon Delivery

When receiving your order, we recommend checking the external condition of the parcel before opening it, where reasonably possible.

• Check whether the parcel shows visible signs of tearing, crushing, opening, punctures, moisture damage or other unusual conditions.
• If the packaging appears significantly damaged, notify the courier or delivery representative and request that the condition be recorded where possible.
• Where practical, take photographs of any visible damage and retain relevant delivery documentation.
• If you believe the contents may have been affected during transportation, contact Kayalar Jewellery promptly so the circumstances can be reviewed.
• If you discover a missing, incorrect or damaged item after opening your parcel, please notify us as soon as reasonably possible.

Delivery Address & Recipient Information

Customers are requested to provide complete, accurate and up-to-date delivery information when placing an order. This includes the recipient's full name, delivery address, postal code, telephone number and any other details reasonably required for shipment.

Incomplete or incorrect address information may result in delivery delays, additional verification requirements, unsuccessful delivery attempts or the return of a shipment.

If you need to request a delivery address change, please contact us as soon as possible. Address modifications may be possible before dispatch, depending on the order's processing status.

Once an order has been dispatched, the possibility of changing the delivery address will depend on the courier's operational procedures, security requirements and applicable delivery conditions.

International Shipping & Delivery

Kayalar Jewellery may offer international delivery to selected destinations, subject to the availability of appropriate courier services, applicable import regulations and restrictions relating to the transportation of precious jewellery.

International shipping is subject to additional charges and is not included in our free domestic shipping offer. Shipping costs may differ according to the destination country, shipment value, product characteristics, transportation requirements and the selected delivery service.

International delivery times may vary due to customs clearance, local regulatory requirements, public holidays, carrier operations and other factors outside the ordinary dispatch process.

Certain countries or courier services may restrict or prohibit the importation or transportation of precious metals, gold jewellery, gemstones or high-value items. The availability of international delivery must therefore be confirmed for the relevant destination and product.

Customers are encouraged to contact Kayalar Jewellery before placing an international order if they require clarification regarding shipping availability, delivery conditions, courier arrangements or any additional information relevant to their destination.

Customs Duties, Import Taxes & Additional Charges

International shipments may be subject to customs inspections, import duties, value-added tax (VAT), local taxes, customs clearance fees or other charges imposed by the authorities or service providers in the destination country.

These charges are separate from the international shipping fee unless they are expressly included in the amount payable under the applicable order and delivery conditions.

Depending on the agreed delivery terms and applicable legislation, import-related charges may be collected during checkout or subsequently by the relevant customs authority, courier or authorised service provider.

Where import duties, taxes or clearance charges are not included in the agreed purchase price, the applicable allocation of responsibility will be determined by the relevant sales terms and mandatory legal requirements. Information about such charges and responsibilities will be provided before the purchase is completed, as required by applicable law.

Customs requirements and applicable tax rates vary between countries and may change over time. Customers are encouraged to review the import regulations applicable to their destination before purchasing.

Delays resulting from customs examinations or clearance requirements may affect the expected delivery date. Any delay, failed delivery or other issue will be addressed in accordance with the applicable contractual obligations and consumer protection laws.

Contact Information

If you have any questions about order preparation, domestic or international shipping charges, delivery arrangements, shipment tracking or customs-related matters, please contact Kayalar Jewellery using the details below.

Our Commitment to Reliable Delivery

At Kayalar Jewellery, we believe that a positive shopping experience extends beyond selecting the perfect piece of jewellery. The preparation, packaging and delivery of each order are equally important aspects of the service we provide.

Since 1996, trust, attention to detail and customer satisfaction have been central to our approach. We aim to reflect these values throughout the order fulfilment process by providing clear information, handling products responsibly and supporting customers with their delivery enquiries.

Whether your order is being delivered within Türkiye or to an available international destination, our objective is to manage the process professionally and communicate the relevant shipping conditions as transparently as possible.

For further information about your order status, shipping arrangements or delivery requirements, please contact our customer service team through our official communication channels.

At Kayalar Jewellery, we believe that a professional shopping experience extends beyond selecting the perfect piece of jewellery. We are committed to managing every stage of the order preparation, packaging and delivery process with care, responsibility and attention to detail. Our aim is to provide customers in Türkiye and internationally with clear information and reliable service throughout their purchasing journey.

Orders placed through kayalarkuyumculuk.com are prepared according to product availability, payment confirmation and individual order requirements. Once the necessary checks have been completed, jewellery is carefully packaged and prepared for shipment using appropriate delivery arrangements.

We recognise that international jewellery deliveries require additional consideration, particularly regarding customs procedures, import regulations, shipping restrictions and transportation security. For this reason, international delivery arrangements are subject to the requirements of the destination country and the availability of suitable shipping services.

International Orders & Worldwide Customers

Kayalar Jewellery welcomes enquiries from customers around the world. International delivery may be arranged for selected destinations, subject to the availability of appropriate courier services, applicable import regulations and restrictions concerning the transportation of gold, precious metals, gemstones and jewellery.

International shipping availability, delivery arrangements and associated charges may vary depending on the destination country, product value, shipment characteristics and carrier requirements. Delivery to every country or territory cannot be guaranteed.

International shipping is subject to additional charges. The free shipping service available within Türkiye does not apply to orders delivered to addresses outside Türkiye.

Before completing an international purchase, customers should be informed of the applicable shipping costs, available delivery arrangements and any additional charges or requirements relevant to their destination, in accordance with applicable consumer protection legislation.

Where an international shipment requires an individual quotation or additional confirmation, customers may contact Kayalar Jewellery to obtain information about the available delivery options and estimated processing arrangements before finalising their order.

Order Processing & Dispatch Times

The time required to prepare an order for dispatch depends on product availability, payment verification, selected jewellery specifications and any additional preparation requirements.

• In-Stock Jewellery: Products available in stock are prepared for dispatch following the completion of the relevant order and payment checks.
• Wedding Rings & Size Adjustments: Wedding rings and other jewellery requiring resizing or specific measurements may require additional preparation time before dispatch.
• Personalised & Made-to-Order Jewellery: Products requiring engraving, personalisation, special production or individual preparation may have longer processing times depending on the nature of the work involved.
• Product-Specific Dispatch Information: Where an item has a particular preparation requirement or an estimated dispatch timeframe, the relevant information may be provided on the product page or communicated during the ordering process.
• Order Enquiries: Customers may contact Kayalar Jewellery to request information about product availability, order preparation or dispatch arrangements.

Order preparation time and shipping transit time are separate stages of the delivery process. Applicable delivery commitments and statutory deadlines remain subject to the agreed sales conditions and mandatory consumer protection requirements.

International Shipping Charges & Customs Procedures

International orders are subject to shipping charges determined according to the destination country, shipment characteristics, available courier services and applicable transportation requirements.

In addition to shipping costs, orders delivered outside Türkiye may be subject to customs duties, import VAT, local taxes, customs clearance charges or other fees imposed by the destination country's authorities or relevant service providers.

Such charges may vary according to the type and value of the jewellery, its customs classification, the country of origin, the destination country and applicable import regulations.

Import-related charges may be collected during checkout or separately by the relevant customs authority, courier or authorised service provider, depending on the agreed delivery terms and applicable arrangements.

Whether these charges are included in the purchase price or payable separately must be determined and disclosed in accordance with the applicable sales conditions and legal requirements before the customer completes the purchase.

International shipments may undergo customs inspections, documentation checks or additional clearance procedures. These processes can affect delivery times and, in certain circumstances, require further information from the recipient.

Some countries restrict the importation of precious jewellery or require specific documentation for gold and other valuable items. Customers are encouraged to confirm the availability of international delivery and any destination-specific requirements before ordering.

Domestic Delivery Within Türkiye

Kayalar Jewellery provides complimentary shipping for orders delivered to addresses within Türkiye.

Domestic orders are prepared after the relevant product and payment checks have been completed and are transferred to the appropriate courier service for delivery.

Domestic delivery schedules may vary depending on the destination, courier operations, public holidays, seasonal demand and other circumstances affecting transportation.

The free domestic shipping benefit applies only to delivery addresses within Türkiye and cannot be transferred to international orders.

Secure Packaging & Shipment Protection

Due to the nature and potential value of precious jewellery, we place particular importance on careful packaging and appropriate transportation arrangements.

Orders are prepared using packaging methods intended to reduce the risk of damage during handling and transportation. Packaging arrangements may vary depending on the characteristics, dimensions and materials of the jewellery purchased.

Where insured transportation is available and selected, the applicable coverage, limitations, exclusions and claims procedures are determined by the relevant courier or insurance provider and the terms of the selected service.

Insurance coverage is not automatically included in every shipment. Customers requiring information about available insured delivery arrangements may contact us before completing their order.

Any responsibility for loss or damage during transportation remains subject to the applicable sales agreement and mandatory consumer protection laws. The use or absence of insurance does not remove statutory consumer rights.

Important Information Upon Delivery

When receiving your order, we recommend checking the external condition of the package where reasonably possible. This is particularly important for jewellery shipments, where secure packaging and careful handling are essential.

Before opening your parcel, please examine the packaging for any visible signs of tearing, crushing, opening, punctures, impact damage, moisture or other unusual conditions.

• If the parcel appears visibly damaged or tampered with, notify the courier or delivery representative where possible.
• Where appropriate, request that the courier record the visible condition of the shipment through a damage report or other available delivery procedure.
• If practical, take photographs of the external packaging and any visible damage before opening the parcel.
• Retain relevant shipment documentation and delivery information if a problem is identified.
• If you discover damage, missing items or an incorrect product after opening the parcel, contact Kayalar Jewellery as soon as reasonably possible.
• For international shipments, retain any relevant customs or courier documentation that may assist with a delivery-related enquiry.

If you experience a delivery issue, our team will review the information provided and assist with the appropriate next steps in accordance with the applicable sales conditions and consumer protection requirements.

Delivery Address & Contact Information

Providing accurate delivery information is essential to the successful processing and shipment of your order.

When placing an order, customers should ensure that the recipient's full name, street address, city, postal code, country and relevant contact details are complete and up to date.

For international deliveries, additional recipient information may be required by the courier or customs authorities depending on the destination country's import regulations.

Incomplete, incorrect or outdated address information may result in shipment delays, unsuccessful delivery attempts, customs clearance difficulties or the return of a parcel.

If you need to request an address change before your order has been dispatched, please contact Kayalar Jewellery as soon as possible.

Once an order has been handed over to the courier, changes to the delivery address may be restricted by the carrier's operational procedures, security requirements or customs documentation.

Tracking, Customs Delays & Delivery Enquiries

Where shipment tracking is supported by the selected courier or our order management systems, relevant tracking information may be communicated to the customer after dispatch.

For international shipments, tracking updates may depend on cooperation between international carriers, customs authorities and local delivery services.

Certain shipments may experience additional processing time during customs clearance. Security checks, document verification, import restrictions or additional requests from local authorities may affect the expected delivery schedule.

If a shipment is delayed, held for customs clearance or affected by an unexpected delivery issue, customers may contact Kayalar Jewellery for assistance and available information concerning the order.

Any failure to deliver an order within an agreed or legally required timeframe will be addressed in accordance with the applicable contractual obligations and mandatory consumer protection legislation.

Our Commitment to Reliable Delivery

At Kayalar Jewellery, we believe that every stage of the purchasing experience deserves the same care and attention as the jewellery itself. From order verification and product preparation to secure packaging and responsible shipment arrangements, our approach is guided by professionalism, transparency and customer satisfaction.

With a heritage dating back to 1996, we continue to develop our services while maintaining the values of trust, quality and attentive customer care.

Whether your order is being delivered within Türkiye or to an available international destination, our aim is to provide clear information, appropriate delivery arrangements and helpful communication throughout the process.

If you have any questions concerning shipping charges, international delivery availability, order preparation, tracking information or customs procedures, please contact us through our official communication channels.

At Kayalar Jewellery, we are committed to providing a secure, transparent and straightforward online shopping experience for customers in Türkiye and internationally. This page explains the payment methods that may be available when placing an order, our payment security practices, order preparation procedures and the arrangements applicable to domestic and international deliveries.

Available payment methods and delivery options depend on the destination country, the characteristics of the jewellery purchased and the services supported during checkout. All payments are processed as single, full-amount transactions. Kayalar Jewellery does not offer instalment payment plans.

Before confirming your purchase, please review the displayed order total, transaction currency, shipping charges and applicable purchasing conditions. International orders may also be subject to customs duties, import taxes and other destination-specific requirements.

Credit & Debit Card Payments

When shopping at kayalarkuyumculuk.com, you may pay using an eligible credit or debit card supported by our payment service provider and displayed at checkout.

Card payments are processed through the relevant payment infrastructure and are subject to the authorisation procedures, security requirements and transaction conditions of the applicable bank, card issuer and payment service provider.

All card payments are processed as one-time payments for the full transaction amount. Instalment plans, split-payment arrangements and deferred payment options are not offered by Kayalar Jewellery.

The availability of a particular card or payment method may depend on the card issuer, issuing country, transaction currency and payment provider's acceptance policies. Customers are encouraged to confirm that their card is enabled for international online transactions where necessary.

International Card Payments & Currency Information

Customers placing orders from outside Türkiye may use an eligible internationally issued payment card where the card and transaction are supported by our payment infrastructure.

The currency applicable to your purchase and the amount payable to Kayalar Jewellery will be displayed during the checkout process. Please review these details before authorising the transaction.

If your payment card is issued in a currency different from the transaction currency, your bank or card provider may apply its own currency conversion rate or foreign transaction charges.

Such conversion rates and bank-imposed charges are determined by the relevant financial institution and may differ from publicly available exchange rates. They are not necessarily included in the amount displayed by Kayalar Jewellery.

Your card issuer may also require additional verification or decline a transaction according to its own security procedures, transaction limits or international payment restrictions.

Bank Transfer Payments

Where bank transfer is offered as a payment method during checkout, customers may complete their payment using the relevant bank account details officially provided by Kayalar Jewellery.

For payments made through Turkish banking channels, supported transfer methods may include bank transfers, EFT or FAST, depending on the relevant bank and the available payment arrangements.

When making a bank transfer, please include your order number or the relevant payment reference in the transaction description to help us identify and match your payment with the corresponding order.

Orders paid by bank transfer may be processed after the payment has been received and the necessary checks have been completed.

For international customers, cross-border bank transfers, including SWIFT transfers, are available only where expressly confirmed by Kayalar Jewellery. Customers should contact us before initiating an international bank transfer to verify whether this payment method is supported and to obtain the correct payment instructions.

International bank transfers may involve intermediary bank charges, currency conversion costs, transfer fees or other expenses imposed by the participating financial institutions. Any relevant payment conditions and the allocation of such costs should be confirmed before proceeding.

One-Time Payments – No Instalments

Kayalar Jewellery operates on a full-payment basis for purchases made through our online store.

We do not offer credit card instalments, monthly payment plans, split payments or buy now, pay later services. The total amount payable to Kayalar Jewellery for an order is charged as a single transaction through the selected and supported payment method.

This policy applies to both domestic and international orders.

Any separate financing or repayment arrangement independently offered by a customer's bank or card issuer is outside the payment services provided by Kayalar Jewellery and does not constitute an instalment plan offered by our store.

Payment Security

At Kayalar Jewellery, we recognise the importance of protecting payment information and supporting secure online transactions.

Card transactions are handled through the applicable payment infrastructure and are subject to the security procedures of the relevant payment service providers and financial institutions.

Depending on the payment method and issuing bank, additional authentication may be requested through 3D Secure or a comparable verification procedure.

• Ensure that you are visiting the official website at kayalarkuyumculuk.com before entering payment information.
• Check that your browser is using a secure connection when completing your purchase.
• Never share your card PIN, banking password, one-time authentication code or other confidential security credentials with third parties.
• Use only the payment options and verified account information provided through authorised Kayalar Jewellery channels.
• Avoid making payments through suspicious links received by email, SMS, social media or messaging applications.
• Review the transaction amount and currency before approving your payment.
• If you notice an unauthorised payment or suspicious transaction, contact your bank or payment provider immediately and inform Kayalar Jewellery.

Payment authorisation and additional security checks may vary according to the relevant bank, payment service provider and transaction circumstances.

Order Preparation & Processing

Orders are prepared according to product availability, payment confirmation, selected jewellery specifications and any additional preparation requirements.

The time required to prepare an order for dispatch may vary depending on whether the product is available in stock, requires size adjustments or involves personalisation or special production.

• In-Stock Jewellery: Products available in stock are prepared for dispatch once the relevant order and payment checks have been completed.
• Jewellery Requiring Size Adjustments: Rings, bangles and other items requiring specific measurements or alterations may need additional preparation time.
• Personalised & Made-to-Order Jewellery: Products requiring engraving, customisation or special production may have longer processing times depending on their individual characteristics.
• Product-Specific Preparation Information: Where an estimated preparation or dispatch timeframe applies to a particular product, the relevant information may be provided on the product page or during the ordering process.

For international orders, additional checks may be necessary to confirm destination availability, shipping restrictions, customs documentation requirements and the suitability of the selected delivery service.

Order preparation time is separate from shipping transit time. Applicable delivery commitments and statutory deadlines remain subject to the relevant sales conditions and mandatory consumer protection requirements.

Shipping & Delivery

Once an order has been prepared and the necessary checks have been completed, it is transferred to the appropriate courier or shipping provider for delivery.

Kayalar Jewellery offers free shipping for deliveries within Türkiye. This benefit applies exclusively to domestic delivery addresses.

International shipping is not free. Orders delivered outside Türkiye are subject to shipping charges determined according to the destination, product characteristics, shipment requirements and available courier services.

International delivery is available only for destinations and products supported by the applicable shipping arrangements. Certain countries or courier services may restrict the transportation or importation of gold, precious metals, gemstones and high-value jewellery.

Shipping costs and available delivery arrangements must be communicated before the customer completes a purchase, in accordance with applicable legal requirements. Where an individual shipping quotation is necessary, the relevant charges and arrangements must be confirmed before the order is finalised.

Delivery times may vary depending on the destination, public holidays, weather conditions, courier operations, customs clearance and other circumstances affecting transportation.

Where shipment tracking is supported by the relevant courier or our order management systems, tracking information may be provided after dispatch.

International Customs Duties & Import Taxes

Orders shipped internationally may be subject to customs duties, import value-added tax (VAT), local taxes, customs processing charges or other fees imposed by the destination country's authorities or relevant service providers.

These charges may vary depending on the destination, product value, customs classification, country of origin and applicable import regulations.

Depending on the agreed delivery arrangements, import-related charges may be collected during checkout or separately by the courier, customs authority or another authorised service provider.

Any import duties, taxes or customs-related costs that are not included in the purchase price must be addressed through the applicable sales terms and required pre-contractual disclosures. Responsibility for these charges depends on the agreed delivery conditions and mandatory legal requirements.

International shipments may undergo customs inspections, security checks or documentation procedures, which can affect the expected delivery schedule. Certain destinations may also require additional information from the recipient before the shipment can be released.

Customers are encouraged to review the shipping conditions applicable to their destination before ordering. If you have questions regarding customs requirements or international delivery arrangements, please contact Kayalar Jewellery before completing your purchase.

Delivery Address & Contact Information

Providing accurate and complete delivery information is essential to the successful processing and shipment of your order.

Please ensure that the recipient's full name, telephone number, street address, city, postal code and country are entered correctly when placing an order.

For international deliveries, additional identification or customs-related information may be required by the relevant courier or destination country's authorities.

Incomplete or incorrect delivery details may result in delays, unsuccessful delivery attempts, customs clearance difficulties or the return of a shipment.

If you need to change your delivery address before your order has been dispatched, please contact Kayalar Jewellery as soon as possible.

Once an order has been handed over to the courier, changes to the delivery address may be subject to the carrier's operational procedures, security requirements and applicable customs restrictions.

Order Confirmation & Payment Enquiries

After placing an order, customers should retain their order confirmation and relevant payment information for future reference.

If a payment has been declined, remains unconfirmed or appears to have been processed incorrectly, please contact the relevant bank or payment service provider and Kayalar Jewellery for assistance.

Where a refund is required, the applicable amount, processing method and timeframe will be determined in accordance with the relevant sales conditions and mandatory consumer protection laws.

For international payments, the amount ultimately reflected in the customer's account may also be affected by currency conversion rates or charges applied independently by financial institutions.

Contact Information

If you have questions about payment methods, international card transactions, currency information, order preparation, shipping charges or delivery arrangements, please contact Kayalar Jewellery through the official channels listed below.

Our Commitment to Secure & Transparent Shopping

At Kayalar Jewellery, we believe that confidence in online shopping is built through clear information, responsible payment practices, careful order handling and professional customer service.

With a heritage dating back to 1996, we continue to place trust, quality and customer satisfaction at the heart of our business.

Whether you are purchasing jewellery within Türkiye or from an available international destination, our aim is to provide a transparent shopping experience supported by clear purchasing conditions and attentive communication.

For assistance before or after placing an order, please contact Kayalar Jewellery using our official communication channels.

At Kayalar Jewellery, we are committed to providing clear and transparent information about your rights when purchasing jewellery online. We believe that understanding your cancellation, withdrawal and return options is an important part of a confident shopping experience, particularly when placing an international order.

Purchases made through kayalarkuyumculuk.com are subject to applicable consumer protection legislation and the relevant sales conditions. The right of withdrawal, applicable time limits, return procedures and statutory exceptions may vary depending on the destination country, the nature of the jewellery purchased and the laws governing the transaction.

For eligible online purchases covered by the consumer protection rules of Türkiye, the European Union or the United Kingdom, a 14-day withdrawal or cancellation period generally applies, subject to statutory exceptions. Customers purchasing from other countries may have different rights under the legislation applicable to their transactions.

Understanding Your Right Of Withdrawal

The right of withdrawal, sometimes referred to as a cooling-off period or the right to cancel, allows eligible consumers to cancel certain distance purchase contracts within a specified legal period without providing a reason.

Where this right applies, the withdrawal period for goods generally begins when the consumer, or a person designated by the consumer other than the carrier, receives the relevant goods. Special rules may apply to orders containing multiple items or deliveries made in separate consignments.

Customers must communicate a clear decision to withdraw within the applicable legal period. A reason for withdrawal is not normally required where an unconditional statutory withdrawal right exists.

Not every jewellery purchase qualifies for withdrawal. Certain goods and transactions may fall within specific legal exceptions, which are explained below.

Withdrawal Rights For International Customers

Kayalar Jewellery recognises that consumer protection requirements differ between countries. The rules applicable to an international order depend on the relevant legal framework, the circumstances of the sale and whether mandatory consumer protection legislation applies.

European Union Customers

Where European Union consumer protection legislation applies to a distance purchase, consumers generally have 14 days from receiving the goods to exercise their right of withdrawal without providing a reason, subject to applicable legal exceptions.

After submitting a valid withdrawal notification, the consumer generally has a further 14 days to return the goods, unless the seller has agreed to collect them or another applicable rule provides otherwise.

Where legally required, refunds include the relevant purchase price and the cost of standard outbound delivery. Additional charges for a more expensive delivery service chosen by the consumer may not be refundable beyond the cost of standard delivery.

The consumer may be responsible for direct return shipping costs if this was properly disclosed before purchase and the seller has not agreed to cover them. Different rules apply to defective or non-conforming products.

United Kingdom Customers

Where United Kingdom distance selling legislation applies, eligible consumers generally have 14 days after receiving their goods to notify the seller of their decision to cancel.

Consumers normally have a further 14 days after notifying the seller to return the goods. Refunds must be processed within the applicable statutory period, subject to the rules concerning receipt of returned goods or evidence of their return.

Certain categories of goods, including qualifying personalised products, may be excluded from the standard cancellation right. Statutory rights concerning faulty or misdescribed goods remain unaffected.

Customers In Türkiye

For eligible distance sales governed by Türkiye's Consumer Protection Law No. 6502 and the Distance Contracts Regulation, consumers generally have 14 days from receiving the goods to withdraw from the contract without providing a reason or paying a contractual penalty.

Where the right applies, consumers may also communicate their decision to withdraw after the contract has been concluded but before the goods are delivered.

Following a valid withdrawal notification, goods must generally be returned within 14 days, unless the seller has offered to collect them or another applicable provision changes that requirement.

Customers In Other Countries

For customers purchasing from destinations outside Türkiye, the European Union and the United Kingdom, withdrawal rights and cancellation procedures may be governed by different national or regional consumer protection requirements.

A universal 14-day withdrawal period should not be assumed for every international transaction. Customers may contact Kayalar Jewellery before purchasing to obtain clarification concerning the applicable cancellation and return conditions for their destination.

Where mandatory consumer protection legislation applies, those rights take precedence over conflicting contractual provisions.

How To Exercise Your Right Of Withdrawal

If your purchase qualifies for a statutory right of withdrawal, you must notify Kayalar Jewellery of your decision within the applicable legal period.

Your notification should clearly indicate your intention to withdraw from the purchase contract. You may provide your order number, full name, relevant contact information and details of the product concerned to help us identify your order.

You may submit a clear withdrawal statement by email or another legally recognised communication method. Where applicable law requires an additional online withdrawal facility, that facility must also be made available.

A clear withdrawal statement is sufficient where permitted by law. You are not required to provide a reason for exercising an applicable unconditional statutory withdrawal right.

Telephone and WhatsApp services may be used to request information or assistance. For clarity and record-keeping, we recommend submitting withdrawal notifications by email or another communication method that provides a durable record, without limiting other methods that must be accepted under applicable law.

Returning Jewellery After Withdrawal

Following a valid withdrawal notification, the relevant jewellery must be returned within the period required by the consumer protection legislation applicable to the transaction, unless another lawful arrangement applies.

Due to the delicate nature and potential value of precious jewellery, customers are encouraged to contact Kayalar Jewellery before arranging a return shipment to confirm the applicable instructions and suitable transportation arrangements.

Where available, we recommend including the following items with the returned product:

• The jewellery item being returned.
• The original jewellery box and protective packaging, where available.
• Any product certificates or accompanying documentation supplied with the item.
• Any promotional or complementary products forming part of the original purchase, where applicable.
• The invoice, order confirmation or other information identifying the transaction.

Jewellery should be securely packaged to minimise the risk of damage during transportation. The original packaging may be helpful but its absence does not automatically remove statutory withdrawal rights.

Any requirements concerning the condition of returned goods, accompanying items and potential deductions must comply with the consumer protection legislation applicable to the purchase.

Jewellery That May Be Excluded From Withdrawal

Certain jewellery products may fall within legally recognised exceptions to the right of withdrawal. Whether an exception applies depends on the relevant legislation and the specific circumstances of the transaction.

• Products Affected By Financial Market Fluctuations: Certain goods whose prices depend on financial market fluctuations beyond the seller's control may qualify for a statutory withdrawal exception. This may be relevant to particular gold and precious metal transactions where the legal requirements are satisfied.
• Clearly Personalised Jewellery: Items manufactured according to an individual customer's specifications or clearly personalised for that customer may be excluded from withdrawal. This may include jewellery featuring individually requested names, dates, inscriptions or unique design elements.
• Custom-Made Jewellery: Products created to meet specific individual requirements may qualify for an exception where they meet the applicable legal definition of made-to-order or personalised goods.
• Individually Altered Jewellery: Special resizing, custom chain lengths, bespoke gemstone arrangements or other customer-requested modifications may be relevant to determining whether an item is genuinely personalised. However, selecting an ordinary product size or standard variation does not automatically remove withdrawal rights.
• Sealed Goods Subject To Hygiene Restrictions: Where applicable legislation provides an exception for sealed goods genuinely unsuitable for return for health protection or hygiene reasons, removal of a qualifying seal after delivery may affect withdrawal rights. This exception is not automatically applicable to every earring, piercing or jewellery product.

Wedding Rings & Personalised Jewellery

Wedding rings, engagement rings, bracelets, necklaces and other jewellery items may be ordered with particular measurements, engravings or design preferences.

Where a piece is genuinely manufactured or modified according to unique customer specifications, it may fall within a legally recognised exception to the standard withdrawal right.

However, a product is not necessarily personalised for legal purposes merely because a customer selects an available ring size, chain length, colour or other standard option.

Before placing an order, customers are encouraged to review ring sizes, dimensions, gold purity, gemstone selections, engraving details and any special production instructions carefully.

Where a statutory withdrawal exception applies, customers should be informed of the relevant restriction before completing their purchase.

Product Inspection & Diminished Value

Where a statutory right of withdrawal exists, consumers are generally permitted to inspect goods to the extent necessary to establish their nature, characteristics and suitability, in accordance with applicable law.

For jewellery, reasonable inspection may include examining the design, checking relevant product characteristics and, where appropriate, trying on an item in a manner comparable to what would normally be permitted in a jewellery shop.

If a product has been handled or used beyond what is reasonably necessary for inspection, any resulting diminution in value may be assessed where permitted by the applicable consumer protection rules.

Damage, unauthorised alterations or excessive use may be relevant to this assessment. However, reasonable inspection alone does not automatically invalidate an otherwise applicable right of withdrawal.

International Return Shipping & Customs

Returns sent from outside Türkiye may require additional arrangements due to the transportation restrictions and customs requirements applicable to precious metals, gemstones and high-value jewellery.

Before arranging an international return, customers are encouraged to contact Kayalar Jewellery to obtain the relevant return address, shipping instructions and information concerning suitable courier services.

International return shipments may require accurate customs declarations, supporting documentation and confirmation that the selected carrier accepts the jewellery being returned.

Where applicable, customs documentation may identify the shipment as returned merchandise. Any eligibility for customs relief, duty repayment or tax adjustment depends on the relevant customs legislation and administrative requirements.

International return postage, courier fees, insurance and customs-related costs may arise. Responsibility for these expenses depends on the reason for the return, the information provided before purchase, the applicable sales conditions and mandatory consumer protection law.

In particular, customers must not automatically be charged the cost of returning defective or non-conforming goods where the applicable law places those costs on the seller.

Return Shipping Costs

The responsibility for return shipping costs differs according to the applicable consumer protection legislation and the reason for the return.

For eligible returns governed by Türkiye's Distance Contracts Regulation, consumers are not responsible for return shipping costs when they use the return carrier identified in the legally required pre-contractual information. Where no return carrier was identified, the relevant legal provisions also protect the consumer against such costs.

Where European Union withdrawal rules apply, consumers may generally be required to cover direct return shipping costs if they were properly informed of this responsibility before purchase and the seller has not agreed to cover the costs.

For purchases governed by United Kingdom legislation, the applicable cancellation information and return-cost disclosures determine the arrangements permitted by law.

For defective, incorrectly described or non-conforming products, any obligation to provide a remedy without charge, including relevant return transportation expenses, will be respected in accordance with the applicable consumer protection legislation.

Free shipping within Türkiye applies to outbound domestic deliveries and does not automatically provide free international return shipping. This distinction does not affect any legal entitlement to reimbursement of delivery or return costs.

Refunds & Repayment

Where a valid withdrawal or cancellation gives rise to a statutory right to a refund, Kayalar Jewellery will process the relevant repayment within the timeframe required by the consumer protection legislation applicable to the transaction.

For eligible withdrawals governed by European Union rules, reimbursement is generally required within 14 days of being informed of the withdrawal. Where legally permitted, repayment may be withheld until the returned goods are received or evidence of their return is provided.

For eligible cancellations governed by United Kingdom rules, the applicable refund period and any permitted withholding depend on whether the goods have been returned or sufficient evidence of return has been provided.

For eligible withdrawals governed by Türkiye's Distance Contracts Regulation, the applicable 14-day repayment period is determined by the relevant legal provisions. Depending on the return method, the period may begin when the goods are handed to the designated return carrier or when they reach the seller.

Refunds will be made using a payment method consistent with applicable legislation, normally the original payment method where required, without imposing unauthorised refund charges on the customer.

• Credit & Debit Card Payments: Refunds are generally directed to the original card or payment channel in accordance with the applicable payment processing rules and consumer protection requirements.
• Bank Transfer Payments: Where bank transfers were used, the appropriate refund arrangements will be determined after verification of the relevant transaction and payment details.
• International Transactions: Foreign exchange movements or independently imposed banking charges may affect the amount ultimately displayed in the customer's account. Any legally required reimbursement remains subject to the applicable consumer protection rules.

Where required by law, refunds also include the cost of the original standard delivery service. Additional amounts paid for an enhanced delivery option may be treated differently where the relevant legislation permits.

Import duties, customs charges or taxes paid directly to authorities or third-party service providers may be subject to separate refund or recovery procedures under the relevant country's regulations. They are not automatically refundable by Kayalar Jewellery unless required by law or expressly included in the applicable refund obligation.

Defective, Damaged Or Incorrect Products

The statutory right of withdrawal is separate from consumer rights relating to defective, damaged, incorrectly described or otherwise non-conforming products.

If the jewellery you receive does not meet the characteristics agreed at purchase or is otherwise legally non-conforming, you may be entitled to appropriate remedies under the consumer protection legislation applicable to your transaction.

Depending on the relevant law and circumstances, available remedies may include repair, replacement, a price reduction, cancellation or a refund.

If you notice a potential manufacturing defect, damaged gemstone setting, faulty clasp, incorrect item or delivery-related damage, please contact Kayalar Jewellery with your order information and a description of the issue.

Photographs and supporting information may assist in assessing the problem, but their absence does not automatically remove any statutory consumer rights.

Statutory remedies for non-conforming products remain available where applicable, even if the ordinary withdrawal period has expired or the product falls within an exception to withdrawal.

Contact Information

For assistance with withdrawal requests, international returns, shipping arrangements, refunds or product-related concerns, please contact Kayalar Jewellery using the official communication channels below.

Our Commitment To Fair & Transparent Returns

At Kayalar Jewellery, we believe that clear communication, responsible service and respect for customer rights are essential to building lasting relationships.

With a heritage dating back to 1996, we remain committed to providing an attentive and professional shopping experience before, during and after a purchase.

Our withdrawal and return procedures are intended to provide helpful information for domestic and international customers while recognising the different legal frameworks that may apply to individual transactions.

Nothing in this policy shall be interpreted as excluding, restricting or overriding mandatory consumer rights under Türkiye's Consumer Protection Law No. 6502, applicable European Union or United Kingdom consumer protection legislation, or any other mandatory law governing the relevant transaction.